Disabling, deleting, and restoring a mailbox

An administrator temporarily disables a mailbox, empties its trash or deletes the mailbox on the Email accounts screen. Emails from a deleted mailbox are kept for 30 days; during this period the mailbox can be restored.

• Administrator (permission to manage mailboxes)

Disable the mailbox

1. Click the Active status button on the mailbox's card 1. The button becomes Disabled.

2. To reactivate the mailbox, click the same button again; the mailbox returns to Active status. If your mailbox limit is full, the mailbox will not reopen; close another mailbox first.

Synchronizing and emptying the trash

1. To fetch incoming emails without waiting, click Synchronise 2. When the process finishes, you are told how many new emails were received.

2. To empty the mailbox's trash, click Empty trash 3. The button changes to Empty?; click once more to confirm.

Delete the mailbox

1. On the mailbox's card, click Delete 4. The button changes to Delete?.

2. Click the button once more to confirm deletion.

1. 1Active / disabled
2. 2Sync now
3. 3Permanently empties the trash
4. 4Deletes the mailbox (restorable for 30 days)

Restore a deleted mailbox or delete it immediately

1. In SmartMail Management, open the Mailboxes awaiting deletion section. For each mailbox, you can see its deletion date, email count, size and how many days remain until permanent deletion 1.

2. If you want to restore the mailbox, click Undo 2. The mailbox is recreated on the mail server, user assignments are restored and emails are restored from the archive to the mailbox. A deleted mailbox can only be restored this way; it cannot be edited or disabled.

3. To delete the data without waiting, click Delete now, type the box address to confirm 4 and click Delete permanently.

1. 1Time remaining
2. 2Restores the mailbox
3. 3Legal hold
4. 4Confirm by address

Related pages

• Managing the name, password, and quota of a mailbox
• Changing organization settings
• Trash and restore
• Shared mailbox