Work tracking: owner and status
You can see who has the incoming email in the team mailbox and what status it is in within the email; the teammate replying at that moment is also shown.
- Everyone who views the mailbox sees the status
- To change the owner and status, tagging permission is required in the mailbox
Work tracking: what are owner and status?
You can see who has the incoming email in the team mailbox and what status it is in within the email; the teammate replying at that moment is also shown. Who can do this: Everyone who can see the mailbox can see the status; permission to label in the mailbox is required to change the owner and status. When the email is assigned to you, you receive a notification; tapping the notification opens the email.
Assign an owner and change the status
Open an email in the inbox and tap the Summary & Details tab at the bottom. The follow-up bar sits below the sender.
To change the owner, tap Owner 1. From the list that opens, select Unassigned, Assign to me or a teammate who can see the mailbox.
Mark the status as Open, Pending or Resolved 2.
To remove the status, tap the selected status again; none will appear selected. If there is no owner either, the email is removed from tracking.
If someone is replying to the same email at the same time, their name appears below the bar 3. The list refreshes automatically.
- 1Owner
- 2Status
- 3Teammate who wrote the reply
View emails assigned to you
Tap your initials in the top right and open Settings.
Tap Assigned to me. The list starts with open work.
Change the status with the filter above 4; tapping a row opens the email 5.
- 4Status filter
- 5Email assigned to you