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Asking AI questions about an email

In the Chat tab of the side panel, the user asks questions about the open email. The AI reads the correspondence, attachments if needed and past correspondence with the same organization; below the answer it lists which sources it used. Only information in mailboxes you can access is used; if you ask about an address of a colleague you cannot access, the correspondence with them in your own mailboxes is shown, and dates are given in Turkey time.

  • User with AI chat permission in the mailbox

How do you ask AI a question about an email?

The user asks a question about the open email in the Chat tab in the side panel. Who can do this: a user with AI chat permission on the mailbox. The chat is stored linked to this email; when you reopen the email, previous questions and answers appear. The AI reads the correspondence, and if necessary the attachments and past correspondence with the same organization; below the answer it states which sources it looked at.

Steps

  1. Open the email and click the Chat tab on the far right.

  2. Enter your question in the field below 2, for example "What are they asking for?", and click Ask 3.

  3. In the Sources reviewed line below the reply, see which information the AI read 1: conversation history, attachment list, read attachment or history with the organization, and so on.

The Helper panel's Chat tab: questions asked about the email, answers and sources consulted
  1. 1Reply sources
  2. 2Type your question
  3. 3Asks
Chat tab, with demo data.
Result The chat is stored linked to this mail; when you reopen the mail, previous questions and answers appear. To delete the chat, click Clear chat and confirm.
TipEach question uses up AI allowance. Evaluate the answer together with its sources; for important decisions, check the source.

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