Demo Buy

Opening a mailbox

An administrator creates a new mailbox in the organization's domain from the Email accounts section of SmartMail Management. You only need to enter the part of the address before @ and the display name; the mailbox is created on the mail server immediately, and the system generates its password. How shared mailboxes are used shared mailbox is explained on the page.

  • Administrator (permission to manage mailboxes)

How to open a mailbox?

The administrator creates a new mailbox in the organization's domain from the Email accounts section of SmartMail Management. Who can do this: Administrator (permission to manage mailboxes). The mailbox is created on the mail server and added to the list as a new card; the "address created" notification appears on the screen. You only need to enter the part before @ and the display name; the mailbox is created on the mail server immediately, and the system generates its password.

Steps

  1. In SmartMail Management, open Email accounts from the left menu and click Add account in the top right.

  2. If your organization has more than one domain, select from the Domain list which domain the mailbox will be created under 1. If there is only one domain, this option is not shown; the mailbox is created under that domain.

  3. In the Username field, enter the part of the address before @, for example satis 2. Letters, numbers and the characters . _ % + - can be used; the name cannot start with an underscore.

  4. In the Full name field, enter the name the recipient will see in the email's 'From' line 3. For shared mailboxes, the department name can be used here, for example 'Sales Team'.

  5. Click Open mailbox 4.

New mailbox form: domain selection, username and full name fields, Open mailbox button
  1. 1Select domain
  2. 2Part before @
  3. 3The name the recipient will see
  4. 4Opens the mailbox
New mailbox form, with demo data.
ResultThe mailbox is created on the mail server and added to the list as a new card; the "address created" notification appears on the screen. The system generates the mailbox password; if needed, it can be viewed from Credentials on its card.
TipFor employees to see the new mailbox, assign it to a person or department. An unassigned mailbox is synchronised but does not appear in anyone's dashboard.

Common issues

The warning "Mailbox limit reached" appears.
You have reached your purchased mailbox limit. Disabling an unused mailbox frees up a slot; more mailboxes can be added from the Purchases screen in the DBLinx organization dashboard. The figures appear in the Mailbox card in Overview.
A warning appears on the form saying that no domain has been assigned.
To open a mailbox, a domain must be defined for your organization. The domain is added via DBLinx; once added, the form becomes available.

Related pages