"Your access is currently disabled" screen
"Your access is currently disabled" screen says that your organization's SmartMail access has been disabled. This is not a password or account issue; your session is valid.
- All users
- Administrator
"Your access is currently disabled" screen: what should be done?
"Your access is currently disabled" screen says that your organization's SmartMail access has been disabled. Who can apply: All users; Administrator. This is not a password or account issue; your session is valid. Contact your organization's administrator; the administrator sees the subscription status in the DBLinx dashboard. If you are an administrator, check your purchases and invoice details in the DBLinx dashboard; if necessary, create a request from the Support section.
What to do
Contact your organization's administrator; the administrator can see the subscription status in the DBLinx dashboard.
If you are an administrator, check your Purchases and invoice details in the DBLinx dashboard; if needed, create a ticket in the Support section.
When access is restored, click Retry on the screen.