Reviewing and restoring an email in quarantine

Emails found risky go to the Quarantine folder, not the inbox. The user reviews the email here with its reason; if the email is trustworthy, they move it to the inbox with Release from quarantine. SmartMail learns this correction and takes it into account for similar emails.

• User with quarantine permission in the mailbox

Steps

1. Open the Quarantine folder on the left and click the email you want to review. The quarantine reason is shown above the email; for details, click the badge next to the sender name 1.

2. If the email is safe, click Release from quarantine 2.

1. 1Security badge
2. 2Move to Inbox

If there are no other emails from the same domain in quarantine, the email is moved to the inbox immediately. If there are other emails, a window opens:

1. To remove only this email, click This email only 1.

2. To also remove other emails from the same domain, select Also remove other … emails; if you want emails from this domain never to be quarantined again, select Add this domain to the allowlist 2.

3. Click Apply to apply your selections 3.

1. 1Only this email
2. 2Domain trust
3. 3Applies

Related pages

• Reading the security badge and its report
• Quarantining a suspicious email
• A trusted email was quarantined
• Email security