AI feature is not working
If AI summaries, attachment analysis, chat and translation are not working, the reason is often one of three things: the monthly AI allowance has run out, your relevant permission is disabled in the mailbox, or an analysis is in progress.
- All users
- Administrator
AI feature is not working: what should you do?
If AI summaries, attachment analysis, chat and translation are not working, the reason is often one of three things: the monthly AI allowance has run out, your relevant permission is disabled in the mailbox, or an analysis is in progress. Who can use it: All users; Administrator. The AI counter not appearing in the sidebar does not mean the feature is disabled; your administrator may have only hidden the counter.
What to do
If the "This month's AI allowance has been used up." banner appears at the top of the dashboard, wait until the allowance is renewed or an administrator increases it.
If only Chat or Regenerate does not work, your AI permission in the box may be off; your administrator enables the Chat and New permissions in the Permissions table.
If a newly received email says "AI is analysing…", analysis is in progress; the result will appear shortly.