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Quarantining a suspicious email

The user quarantines a suspicious email in the inbox with the Quarantine button. They can also move other emails from the same sender at the same time, or blacklist the sender's domain so that future emails go straight to quarantine.

  • User with quarantine permission in the mailbox

How to quarantine a suspicious email?

The user quarantines an email they suspect in the inbox using the Quarantine button. Who can do this: A user with quarantine permission in the mailbox. A "Quarantined" notification appears and the email moves to the Quarantine folder. They can also move other emails from the same sender together, or blacklist the sender's domain so that future emails go directly to quarantine.

Steps

  1. Open the email and click the Quarantine button at the top 4.

Open email action buttons: response time, translation, attention and quarantine
  1. 4Quarantine
Open email action buttons, with demo data.

If there are no other emails from the same domain in the Inbox, the email is immediately moved to quarantine. If there are other emails, a window opens:

  1. To move only this email, click This email only 1.

  2. To also move the same sender's other inbox emails to quarantine, select Also quarantine other … emails; to send every email from this domain straight to quarantine from now on, select Add this domain to the blocklist 2.

  3. Click Apply to apply your selections 3.

Quarantine window: options to quarantine only this mail, other mails from the same sender, and the domain
  1. 1Only this email
  2. 2Block domain
  3. 3Applies
Quarantine window, with demo data.
ResultThe "Quarantined" notification appears and the email moves to the Quarantine folder. SmartMail takes this decision into account for similar emails.
Note The blocklist rule applies to the entire organization and is recorded in the audit log. Quarantined emails can be restored one by one.

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