View mail history
In the History tab of the side panel, the user sees the actions taken on an email by the team in order: who viewed it, who labelled it, who added a note, who replied, who added it to or removed it from the calendar. It is the fastest way to see who is handling an email in a shared mailbox.
- User who can see the email
How to view mail history?
The user sees, in order, the actions performed by the team on an email in the History tab of the side panel: who viewed it, who labelled it, who added a note, who replied, who added it to the calendar or removed it from the calendar. Who can do this: a user who can see the email. It is the fastest way to find out who is handling an email in a shared mailbox.
Steps
Open the email and click the History tab on the far right 1.
On each row in the list, read who performed the action, what the action was and when.
- 1History tab