Demo Buy

Monitoring the organization's status in the overview

An administrator sees the organization's current status on the Overview screen of SmartMail Management: items needing attention are listed first, with usage figures below. A disconnected mailbox, storage that is almost full or a mailbox not assigned to anyone appears automatically on this screen.

  • Administrator (permission to manage mailboxes)

How do you monitor the organization's status in the overview?

The administrator sees the organization's current status on the Overview screen of SmartMail Management: situations requiring attention come first, usage figures are listed below. Who can do this: Administrator (permission to manage mailboxes). A disconnected mailbox, storage that is about to fill up or a mailbox not assigned to anyone appears automatically on this screen.

What is on screen

  1. Open Overview from the left menu 1.

  2. Read the Requires attention … issue list above 2. Each row is marked as Urgent, Warning or Info and says what needs to be done. If there is no issue, it says "All good — nothing needs attention."

  3. Use the quota cards to monitor users, mailboxes, storage and AI usage for this period 3. The storage card breaks usage down into database, attachments and attachment processing.

  4. To give people a separate AI allowance, use the AI Allowances section below 4.

SmartMail Management overview: section menu on the left, situations requiring attention at the top, and user, mailbox, storage and AI cards below
  1. 1Management sections
  2. 2Needs attention first
  3. 3Quota cards
  4. 4AI allowance per person
Overview, with demo data.

Situations that may appear in the attention list

Urgent
The organization is suspended; storage is full and new mail is not being received; a mailbox's server password is not being accepted.
Warning
Storage is approaching full; a mailbox has a connection error or has not synced for a long time; there is undeliverable email; there is a mailbox not assigned to anyone; the user or mailbox limit is being approached; most of this month's AI allowance has been used.
Information
Some users have no mailbox assigned; these people see an empty screen when they enter the dashboard.
TipThe limits on the cards come from the mailboxes and add-on packs you have purchased and are not changed from this screen. More mailboxes, areas or AI tokens are added from the Purchases screen in the DBLinx organization dashboard.

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