Email could not be sent or delivered
When an email cannot be sent, SmartMail clearly states why. Warnings shown at send time appear in the compose window; if the recipient's server rejects the email, they appear when you open the email in the Sent folder.
- User with write permission in the mailbox
Email could not be sent or delivered: what should be done?
When an email cannot be sent, SmartMail clearly states the reason. Who can apply: Users with writing permission in the mailbox. Warnings that appear at the time of sending appear in the writing window, and when the recipient's server rejects the email, they appear when opening the email in the Sent folder. Open the Sent folder and click on 'Problem' at the top of the list. The 'THIS EMAIL COULD NOT BE DELIVERED' banner states the reason; for example, the recipient's address was not found.
Resending an undeliverable email
Open the Sent folder and click Problematic above the list 1.
Open the email. The "THIS EMAIL COULD NOT BE DELIVERED" banner states the reason 2; for example, the recipient's address could not be found.
If the address is wrong, rewrite the email with the correct address. If the issue is temporary, click Resend 3. To dismiss the warning, select Dismiss warning.
- 1Undeliverables
- 2The reason is given here
- 3Resends
Warnings that appear when sending
- "You sent too many emails in a very short time."
- The number of emails that can be sent in a short period is limited for security reasons. Wait a few minutes and try again.
- "This file type cannot be added for security reasons."
- Executable files and disk images (such as .exe, .bat, .js, .iso) cannot be sent. Send the document in a format the recipient can open (for example, PDF).
- "File is too large" or "Total attachment size exceeds the limit".
- The total attachments cannot exceed 25 MB; larger files are sent as a link up to 250 MB.
- "Select a sender before sending." / "Enter at least one recipient."
- Select the Sender mailbox and add at least one recipient in the To field.