I can't log in
You sign in to SmartMail with your DBLinx account on the DBLinx sign-in screen. If you cannot sign in, the cause is usually a password, an expired session or a temporary connection problem.
- All users
I can't log in: what should I do?
You sign in to SmartMail with your DBLinx account on the DBLinx sign-in screen. Who can use this: All users. If you cannot sign in, the cause is usually a password, an expired session or a temporary connection problem. When you open the admin screen address directly, it says "No session found"; open administration from the DBLinx dashboard. If it says "Sign-in could not be completed", wait a few seconds and click Try again; this is usually a temporary connection problem.
What to do
If it says "Sign-in could not be completed", wait a few seconds and click Try again; this is usually a temporary connection issue.
If you don't remember your password, use the password reset link on the DBLinx login screen. Steps are in DBLinx documentation. send a password link is explained on the page.
If your administrator has given you a temporary password, set your own password on first login.
On a browser you have not used for a long time (10 days), the session closes automatically; sign in again. Signing in on another device does not close the session on this device.
If you can sign in but see no mailboxes in the dashboard, a mailbox needs to be assigned to you; contact your administrator.