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Reading the security badge and its report

SmartMail checks every incoming email before it is opened and shows the result with a badge next to the sender's name: Safe or Risky and a confidence percentage. Clicking the badge opens the Security analysis report; it lists item by item which findings the decision is based on. Checks security is explained on the page.

  • User who can see the email

How to read the security badge and its report

SmartMail checks every incoming email before it is opened and shows the result next to the sender's name with a badge: Safe or Risky and a confidence percentage. Who can do this: A user who can see the email. Clicking the badge opens the Security analysis report; it lists item by item which findings the decision is based on.

Steps

  1. Open the email and look at the badge next to the sender's name 1. The percentage is the email's trust score.

An email in quarantine: a risky security badge next to the sender name and a Remove from quarantine button
  1. 1Security badge
A risky email, with demo data.

  1. Click the badge. In the Security analysis window, read the Risk score 1 and the Findings list 2: authentication results, impersonation and link findings, and past correspondence with the sender.

  2. If you want the email to be re-evaluated, click Re-analyse 3.

Security analysis window: risk score, class, findings and Reanalyse
  1. 1Risk score
  2. 2Reasons
  3. 3Re-evaluates
Security analysis window, with demo data.
TipThe confidence percentage in the badge uses the same scale as the quarantine threshold set by your administrator. While analysis is running on a new email, it says "AI is analysing…"; the email's authentication results are shown meanwhile. Emails you send yourself are not security-analysed.

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