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Setting a response time on an email

With Set reply deadline above the open email, the user sets a deadline and time for replying to the email. SmartMail reminds one hour before the deadline; upcoming deadlines are collected in the Upcoming deadlines list on the left.

  • User who can see the email

How do I set a response time on an email?

The user sets a deadline and time for replying to the email using Set reply deadline above the open email. Who can do this: A user who can see the email. "Reply deadline: …" is written above the email and the email is added to the Upcoming deadlines list on the left. SmartMail reminds one hour before the deadline; upcoming deadlines are collected in the Upcoming deadlines list on the left.

Steps

  1. Open the email and click the Set response time button at the top.

  2. In the Set a deadline for reply window, select the date and time 1. The time must be in the future.

  3. If you also want to see the period in your calendar, select Add to calendar too 3; it is off by default.

  4. Click Save 2.

Setting a deadline for reply: date, time, Add to Calendar and Save
  1. 1Deadline
  2. 2Saves
  3. 3If you wish, to the calendar
Setting a reply deadline, with demo data.
Result "Reply deadline: …" appears above the mail and the mail is added to the Upcoming deadlines list on the left. One hour before the deadline, a "Reply deadline approaching" reminder opens; use Open mail to go to the mail, or Snooze to snooze for 15 minutes, 30 minutes, 1 hour, or as long as you want.
TipTo change or remove the duration, choose Edit response time or Remove response time from the same button.

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