Demo Buy

Using canned response templates

The Template button on the compose screen lists saved canned responses. The selected template is filled in with its variables and added to the end of the text. Templates can be personal or (if an administrator defines them) organization-wide.

  • Every user who writes emails (only an administrator writes the organization template)

How to use canned response templates?

The Template button on the compose screen lists saved canned responses. Who can do this: any user who writes mail (only an administrator writes organization-wide templates). The selected template is added to the end of the text with its variables filled in. Templates can be personal or (if an administrator defines them) organization-wide. You see only your personal templates; if an administrator saves a template as organization-wide, it appears in everyone's list.

Steps

  1. In the new email or reply window, enter the recipient and subject.

  2. Click Template and select a template from the list 1.

  3. To turn text you have written into a template, click Save this text as a template 2 and give it a name.

Canned response templates: organization and personal templates, variables and saving text as a template
  1. 1Add with one click
  2. 2New template
Canned response templates, with demo data.

Variables

  • {ad}: the first recipient's display name (or the part of the address before @ if none).
  • {konu}: the email subject.
  • {benim_adim}: your name.
  • {tarih}: today's date (DD.MM.YYYY).
TipOnly you can see personal templates; if an administrator saves a template organization-wide, it appears in everyone's list. To delete it, click the × next to the template.

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