Reply to and forward the email

Using the Reply, Reply all and Forward buttons above the open email, the user writes a reply or forwards the email to someone else. The compose window opens with the recipients and subject filled in; the original message is added below the reply when sent.

• User with write permission in the mailbox

Steps

1. Open the email you want to reply to.

2. To reply only to the sender, click Reply 1; to reply to all recipients in the email, click Reply all 2. To send the email to someone else, select Forward 3.

3. In the window that opens, write your reply. When forwarding, add the recipient in the To field; the email's attachments are forwarded too.

4. Click Preview and Send to send the email.

1. 1Reply to sender
2. 2Reply all
3. 3Forward to someone else

Quick reply suggestions

If you want a quick option before writing a reply, click Reply suggestions next to the action buttons 1. AI prepares 2-3 short reply suggestions based on the email content; clicking one opens a reply window pre-filled with that text — the original message is still added below, and you can edit it as you like before sending.

1. 1Clicking opens a reply draft

Related pages

• Using the AI summary and attachment analysis
• Submit the email for approval
• Working with drafts
• SmartMail features