Session closed or belongs to another address
A SmartFiles session is tied to your organisation’s address. Re-login is requested when the session expires or when SmartFiles is accessed under another company’s address. Details: SmartFiles features.
- User
Session closed or belongs to another address: what to do?
The SmartFiles session is tied to your organisation’s address. Who can apply: User. The session reopens at the correct address. Re-login is requested when the session expires or when it is intended for use on another company’s SmartFiles address. If you have accounts across multiple companies, you can keep them all in the same browser using Add Account.
Steps
Check that you are using your organization's SmartFiles address.
Sign in again.
"Result The session reopens at the correct address.
"Tip If you have accounts in multiple companies, you can keep them all in the same browser using Add Account.