Delivery Terms
Last updated: 10/08/2026
SmartMail, SmartFiles, SmartOperator and SmartPass are software services delivered via the cloud (SaaS) — they are not physical products and are not delivered by courier or shipping.
How is the service delivered?
When you complete your card payment on the payment page, confirmation from the payment provider (PayTR) is automatically forwarded to us and your account/organization is activated immediately; your dashboard address becomes available. You receive the activation notice at the email address you provided when placing the order.
How long does it take?
Activation is usually completed within seconds after the card payment is confirmed.
How is SmartPass delivered?
SmartPass is sold under an organization-specific quote; no price list appears on the site. Once the quote is accepted and payment received, SmartPass is activated on your organization's DBLinx account and your dashboard address becomes available. The SmartPass mobile terminal app is delivered to organizations directly as an installation file (APK); installation of card readers and terminals on site is carried out as specified in the quote.
Is there an additional shipping/delivery fee?
No. Since the service is performed electronically, no shipping, freight or delivery fee applies; the amount you pay is solely the price of the plan you selected.
For your questions
About the status of your order contact form or via [email protected] · Address: Cemalpaşa Mah. 63008 Sok. M. Karabucak İş Merkezi Bina No: 4, 1. Asma Kat No: 105, Seyhan/ADANA, Türkiye — you can also reach us there.