Why can't a screenshot be taken?
If your company has turned on screen protection, why the screenshot and recent apps preview appear blank.
- Every user logged into the application
Why can't a screenshot be taken?
Why screenshots and recent app previews appear blank if your company has enabled screen protection. Who can do this: Any user logged into the app. This is not a bug; it is your company’s security setting. If screen protection is on, screenshots and screen recordings taken while in SmartFiles appear black. In the recent apps list, the SmartFiles preview appears blank, ensuring that anyone who picks up the phone cannot see your files.
Steps
If screen protection is on, screenshots and screen recordings taken while in SmartFiles appear black.
In the recent apps list, the SmartFiles preview appears blank; thus, your files are not visible to anyone who picks up the phone.
Protection is enabled or disabled from your company's DBLinx admin console; contact your administrator to disable it.