Email notifications are not arriving
If you haven't received a notification email that appears on the bell, check your preferences, the address in your DBLinx account, and your spam folder.
- All users
Email notifications not arriving: what to do?
If a notification shown in the bell did not reach your email, check your preference, the address in your DBLinx account and any junk mail folders. Who can apply: All users. Notifications are not sent for actions you perform yourself.
Steps
Click the bell icon and check your Email preference. If set to Off, no emails are sent; if set to Daily Summary, notifications arrive in a single email after 08:00.
Check Junk and Promotions folders. The sender address is the DBLinx notification address; add this address to your trusted senders.
Ensure an email address is registered in your DBLinx account. If there is none or it is incorrect, ask your organisation administrator to correct it in the DBLinx tenant panel.