Tracking and replying to a support ticket
The DBLinx Support screen lists all the tickets you've opened along with their statuses. Opening a ticket lets you see the full correspondence, write a reply, and close the ticket once it's resolved.
- The organization's tenant administrators.
How do I track and reply to a support ticket?
The DBLinx Support screen lists all the tickets you've opened along with their statuses. Who can do this: The organization's tenant administrators. Your reply is added to the ticket; a closed ticket stays in the list and can be viewed later. Opening a ticket lets you see the full correspondence, write a reply, and close the ticket once it's resolved. On the Support screen, select the All, Awaiting reply, or Replied filter.
Steps
Support screen, All, Awaiting reply or Replied select the filter.
Open the ticket and read the correspondence.
"Write your reply…" field, and "Send"click it.
If the issue is resolved, "Close ticket"click; to return to the list, use "Back to tickets".