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Renewing a subscription

A DBLinx subscription is renewed from the Purchases section of the organization dashboard. Each product card shows your current plan and its end date; you extend the term by selecting the same tier.

  • The organization's tenant administrators.

How do I renew a subscription?

A DBLinx subscription is renewed from the Purchases section of the organization dashboard. Who can do this: the organization's administrators. An order is created and the payment page opens; once the payment is confirmed, the new period is added on top of the current term. Each product card shows your current plan and its end date; you extend the term by selecting the same tier.

Steps

  1. From the left menu, Purchasesfrom the left menu.

  2. Check your current plan and its end date on the product card.

    Purchases: product card, current plan and end date (with demo data)
    1. 2Current plan and end date
    2. 3Renew with the same plan

  3. Monthly or Annual period.

  4. "Plans you can renew" list; the selected plan shows "✓ Selected" .

  5. Apply your coupon code if you have one; "Total payable incl. VAT" amount.

  6. Tick the Distance Sales Agreement confirmation and "Proceed to payment"click it.

Result An order is created and the payment page opens; once payment is confirmed, the new period is added on top of your current one.
I'm renewing a custom plan made specifically for us. A custom plan created specifically for you is also renewed from this screen. A plan sold by quote, with no fixed price, can't be bought from the panel; the screen shows "This plan has no fixed price; please contact us." In that case, contact us.
Can a renewal discount be applied together with a coupon? No. Entering a coupon drops the renewal campaign; see Use a coupon code.
"Online purchasing is currently unavailable" warning If you open a support ticket, your order will be created by our team.
If you have more than one organization, under the product, Which organization? choose which organization the plan will be added to from this list, or + New organization open a separate organization. See Creating multiple organizations for a group of companies.

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