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Opening a support ticket

The Support screen in the DBLinx organization dashboard lets you send your questions and issues directly to our team. The ticket is recorded along with information about which deployment it came from; the correspondence accumulates in one place.

  • The organization's tenant administrators.

How do I open a support ticket?

The Support screen in the DBLinx organization dashboard lets you send your questions and issues directly to our team. Who can do this: The organization's tenant administrators. The ticket appears in the list with the status Awaiting reply; once answered, its status becomes Replied. The ticket is recorded along with information about which deployment it came from; the correspondence accumulates in one place. PDF, Office documents, images, TXT and CSV; up to 10 MB per file.

Steps

  1. From the left menu, SupportOpen it.

    Support screen: ticket list and "+ New ticket" (with demo data)
    1. 1Support in the left menu
    2. 2Opens a new ticket

  2. "+ New ticket"click it.

  3. ProductSelect: account and billing, SmartFiles, or SmartMail.

  4. Subject field, describe the issue in one sentence; Your message field, explain what happened, what you expected, and at which steps you encountered it.

  5. "Open ticket"to remove it.

  6. If needed, after the ticket is opened, "Add file" use it to attach a screenshot or document.

Result The ticket appears in the list Awaiting reply with this status; once answered, its status becomes Replied .
Which files can be attached? PDF, Office documents, images, TXT and CSV; up to 10 MB per file.

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