Working with SmartSales store
If your site is linked to the SmartSales store, visitors can add products directly to the cart from the product card, select options for variant products, and request notifications for out-of-stock items.
- Company administrator
How to work with the SmartSales store?
If your site is linked to the SmartSales store, visitors can add products directly to the cart from the product card, select options for variant products, and request notifications for out-of-stock items. Who can do this: Company administrator. The 'Notify when in stock' feature only works if it is enabled in the SmartSales store panel; in this case, the assistant redirects the visitor to the 'Notify me when available' option on the product page.
Add to cart from chat
Under the product card shown by the assistant in SmartSales stores, an 'Add to Cart' button appears; the store's cart opens in a new tab with the item added.
The visitor asks about the product; the assistant shows product cards.
The visitor clicks Add to Cart below the card; for variant products, they first select the option.
The store's cart opens in a new tab with the item added.
If the product is out of stock, the visitor can request a notification when it arrives by entering their email address.
On sites linked to SmartSales, an Add to cart button appears under the product cards the assistant shows. When the visitor clicks it, the store's cart opens in a new tab with the product added. If the browser blocks the new tab, a Go to cart link appears under the card.
Each click is counted on the Report screen as Add to cart from chat.
Variant products
For products with multiple options (e.g., front or rear, size, colour), clicking for the first time opens an option list below the card; out-of-stock options are marked as '(Out of stock)'. When the visitor selects an option, the product is added to the cart.
Notify when in stock
If the product is out of stock, the button becomes Out of stock, and the assistant asks the visitor for their email address. The address is sent to the store; the visitor receives an email containing a confirmation link, and the notification record is completed only after the visitor confirms this link.