Request a quote

Using the conversation list

Conversations are filtered in the left menu; chats with unread messages are marked with a badge showing the count.

  • Company administrators and agents

How to use the conversation list?

Conversations are filtered in the left menu; chats with unread messages are marked with a badge showing the count. Who can do this: Company administrators and agents. You receive sound and desktop notifications when a new transfer request arrives or when a new message comes in a chat you have taken over; you can toggle the sound using the button in the top bar. Select a filter in the left menu: All, Pending Transfer, With Assistant, With Agent, Closed, or Low Score.

Steps

  1. Select a filter in the left menu: All, Pending Transfer, With Assistant, With Agent, Closed, or Low Score 1.

  2. Type part of a name, page, or message in the search box at the top; type #tag to filter by tag 2.

  3. Click a conversation to open it. The green badge shows the number of unseen visitor messages 3.

  4. Click Mark all as read to mark everything as read.

Using the conversation list (with demo data)
  1. 1Filters
  2. 2Search and #tag
  3. 3Opens conversation
NotificationsYou receive sound and desktop notifications when a new transfer request arrives or when a new message comes in a chat you have taken over; you can toggle the sound using the button in the top bar.

Related pages