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Working hours and notification email

Working hours inform visitors outside business hours; the notification email forwards handover and callback requests to you when no agent is available.

  • Company administrator

What are working hours and notification email?

Working hours inform visitors outside business hours; the notification email forwards handover and callback requests to you when no agent is available. Who can do this: Company administrator. Use a shared team address for the notification email, not an individual's. Open Privacy and Hours in Settings → Management.

Steps

  1. Open Privacy and Hours in Management → Settings.

  2. Enter the address to receive requests in the Notification email field 1.

  3. Check Define working hours; select working days and start/end times 2.

  4. Optionally check Auto-assign handover requests 3. Click Save.

Working hours and notification email (with demo data)
  1. 1Request notifications
  2. 2Days and times
  3. 3Assign to least loaded
Use a team addressFor the notification email, use a shared team address rather than an individual's. Emails are sent from DBLinx's notification address.

Phone number

Enter your phone number under Panel › Settings › Privacy and working hours; if you leave it blank, the feature stays off. Outside working hours, the assistant shows your working hours along with your number and offers the visitor the contact form.

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