Guides
Step-by-step guides on sales, customer service, and AI customer agents on websites.
- Artificial intelligence
What is an AI customer agent, and how to choose one?
An AI that truly works like a customer agent on a website; it understands the question, finds the answer from your knowledge, and performs actions on the site when needed. This guide explains the difference and what to look for when choosing.
6 min read - Setup
How to add live support to a website? 7 steps
Adding live support starts with a script tag, but the real work comes after: who will respond, with what information, and during which hours? This guide walks through the seven steps in order.
5 min read - Sales
Selling vehicle-compatible parts on a spare parts site
Compatibility uncertainty is the biggest obstacle to sales in spare parts. This guide explains how to clarify the vehicle, why searches must be exact matches, and where compatibility data should reside.
5 min read - Sales
Converting asking visitors into sales
A visitor asking a question is the closest to purchasing. This guide explains how to read the visitor's stage from their question, clarify their need, showcase the product within the conversation, and add it to the basket.
4 min read - Healthcare
How to set up an online appointment assistant in a clinic?
Most clinic phone calls are for appointments and general inquiries. This guide explains what the online appointment assistant should do, what it shouldn't do, and what information needs to be prepared before setup.
4 min read - Customer Service
How to handle customer queries outside working hours?
A significant portion of visitors arrive when the team is offline. This guide explains how to answer out-of-hours queries with written information, convert remaining items into follow-up requests for the team, and establish a morning processing routine.
4 min read