Glossary
SmartOperator terms
SmartOperator is an AI customer representative that converses with visitors, finds products, and directs them towards sales on websites. The terms used in the panel and documentation are briefly defined below.
Terms and definitions
Each term is defined in two sentences; clicking the heading opens the related document.
Script tag
The script tag you copied from the Sites screen is added once to all pages of your site; the balloon and window are drawn automatically.
Incognito mode
In incognito mode the balloon is hidden from visitors; only whoever opens the test URL sees it. Test the agent on your live site with real pages.
Site action
Site-specific tasks (add to cart, appointment form, coupon) are defined with SmartOperator.eylemTanimla. The agent can only call defined actions.
Payment page rule
On payment pages the representative reads nothing and runs no actions. Payment pages that don't match the address pattern can be marked in code.
Knowledge base
Agent responses are based on items in the knowledge base. Information such as delivery, returns, warranty, and working hours is entered here.
Product catalog
Your products are imported via CSV or XML feed. Fields are mapped automatically; products with a product code are updated in subsequent imports.
AI trace
Below every AI response, you can see the steps taken to generate it: information items read, products searched, and actions executed.
Takeover
When you take over a conversation the AI goes quiet and you write; when you hand it back, the AI continues where it left off.
Callback request
Contact details left by visitors when no online representative is available are collected in the Callbacks screen.
Quick reply
Frequently written replies are saved with shortcuts; agents insert them by typing / in the message box.
Internal note
Internal notes are visible to your team members in the chat; they are not sent to the visitor or AI.
Sector template
Sector templates bring ready-made tasks for agents: the clinic template takes appointments, the spare parts template clarifies the vehicle and finds parts.
Token limits
You can set daily, weekly and per-visitor limits within your plan’s monthly AI allowance. When the limit is reached, visitors are redirected to your team or a contact form.
Let's plan a suitable setup for your site
Write about your site and your expectations from the representative; we will prepare your quote.