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Adding quick replies

Frequently written replies are saved with shortcuts; agents insert them by typing / in the message box.

  • Company administrator

How to add quick replies?

Frequently written replies are saved with shortcuts; agents insert them by typing / in the message box. Who can do this: Company administrator. {ziyaretci} is only populated if the visitor's real name is known; otherwise, the sentence remains without a name. Open the Quick replies section in Management → Settings. Fill in the Shortcut (e.g., shipping), Title, and Text fields.

Steps

  1. Open the Quick replies section in Management → Settings.

  2. Fill in the Shortcut (e.g., shipping), Title, and Text fields 1.

  3. You can write {ziyaretci} in the text for the visitor's name, and {temsilci} for the agent's name. Click Save.

Adding quick replies (with demo data)
  1. 1Short name
If name is unknown{ziyaretci} is only populated if the visitor's real name is known; otherwise, the sentence remains without a name.

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