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Using answer draft

AI prepares an answer draft by reviewing the conversation, knowledge base, and catalog. The draft does not go to the visitor; it arrives in your typing box.

  • Company administrators and agents

How to use an answer draft?

AI prepares an answer draft by reviewing the conversation, knowledge base, and catalog. Who can do this: Company administrator and agents. The draft does not go to the visitor; it arrives in your typing box. The draft counts towards your company’s daily and weekly token limits. Open the conversation and click Draft next to the typing box.

Steps

  1. Open the conversation and click Draft next to the typing box 1.

  2. The draft arrives in the typing box. For unknown information, the draft leaves a note [check: …]; correct these.

  3. Edit the text and send it yourself.

Using answer draft (with demo data)
  1. 1Draft required
UsageThe draft counts towards your company’s daily and weekly token limits.

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