Availability and busy status
Your status determines whether you enter automatic assignment. When busy, you are not assigned chats automatically and are not counted as an online agent.
- Company administrators and agents
What is availability and busy status?
Your status determines whether you enter automatic assignment. Who can do this: Company administrator and agents. You will not be assigned chats automatically and will not be counted as an online agent; if no one is available, a contact form is shown to the visitor. Click your name in the top right corner. Under My Status, select Available or Busy. The process is completed in 2 steps.
Steps
Click your name in the top right corner 1.
Under My Status, select Available or Busy.
- 1User menu
When busyYou are not assigned chats automatically and are not counted as an online agent; if no one is available, a contact form is shown to the visitor. Manual assignment is possible.