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Using quick replies

Saved canned responses are added by typing / in the message box.

  • Company administrators and agents

How to use canned responses?

Saved canned responses are added by typing / in the message box. Who can do this: Company administrators and agents. Open the conversation and type / in the text box. Select the canned response from the dropdown list or continue typing its shortcut. It appears in the text input box; edit if necessary and send. The process is completed in 3 steps.

Steps

  1. Open the conversation and type / in the text box 1.

  2. Select the canned response from the dropdown list or continue typing its shortcut.

  3. It appears in the text input box; edit if necessary and send.

Using canned responses (with demo data)
  1. 1Canned response with /

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