Blog
Articles on AI assistants, live support, site actions, security, and installation for websites.
SetupAI sales assistant setup for e-commerce sites: 2 lines of code
Adding an AI sales assistant to your e-commerce site starts with a two-line tag. We explain all steps from the tag to going live.
4 min read
Site actionsSite actions: adding to cart from chat and redirecting to pages
The difference between an assistant answering queries and an assistant working with users lies in site actions: adding to cart from chat, navigating to pages, and booking appointments.
4 min read
Live supportHow does handover from chat to a live agent work?
A good chat assistant does not try to resolve every query itself; it hands over the conversation to your team at the right moment. We explain how handover works step by step.
5 min read
SecurityProtecting the chat bot from spam and bot traffic
An open chat window is a target for automated traffic and misuse. It is protected by message limits, robot verification, and blocking.
4 min read
Artificial intelligenceDoes the AI assistant provide incorrect information?
Incorrect information arises when the AI assistant states something without a source. Linking responses to the catalog and knowledge base mitigates this risk.
5 min read
Live support
Handover
E-commerce
- Setup
AI sales assistant setup for e-commerce sites: 2 lines of code
Adding an AI sales assistant to your e-commerce site starts with a two-line tag. We explain all steps from the tag to going live.
4 min read - Site actions
Site actions: adding to cart from chat and redirecting to pages
The difference between an assistant answering queries and an assistant working with users lies in site actions: adding to cart from chat, navigating to pages, and booking appointments.
4 min read
Teamwork
Developer
Trust
Security
Misuse
Setup
Site actions
Product catalogue
- Setup
AI sales assistant setup for e-commerce sites: 2 lines of code
Adding an AI sales assistant to your e-commerce site starts with a two-line tag. We explain all steps from the tag to going live.
4 min read - Artificial intelligence
Does the AI assistant provide incorrect information?
Incorrect information arises when the AI assistant states something without a source. Linking responses to the catalog and knowledge base mitigates this risk.
5 min read
Artificial intelligence
- Security
Protecting the chat bot from spam and bot traffic
An open chat window is a target for automated traffic and misuse. It is protected by message limits, robot verification, and blocking.
4 min read - Artificial intelligence
Does the AI assistant provide incorrect information?
Incorrect information arises when the AI assistant states something without a source. Linking responses to the catalog and knowledge base mitigates this risk.
5 min read