SmartMail support
Support for the SmartMail web dashboard and mobile app: contact channels, FAQs, and account and data deletion requests without signing in.
Contact us
Your support tickets from the contact form "You can send a request under the subject 'Support ticket'; you will be contacted at the email address you provided in the form. In your message, simply write the name of your organization, the SmartMail address you are using, and a brief description of the problem; if it concerns the mobile application, also include your phone model and the application version."
Your organization's SmartMail accounts are opened and managed by your organization's SmartMail administrator. For requests such as passwords, mailbox permissions, or new users, the fastest way is to contact your organization's administrator first.
Frequently asked questions
How do I log in to the mobile app?
Log in to the mobile app with the SmartMail account you use in the web dashboard. If you don't have an account, your organization's SmartMail administrator will create one for you. Step-by-step guide mobile app login is in the document.
Notification not arriving, what should I do?
Check that notification permission for SmartMail is enabled in your phone's settings. Details Notification not arriving is in the document.
I cannot log in.
Check your username and password; if you have forgotten your password, ask your organization administrator to reset it. Other possible causes I cannot log in is in the document.
What data does the mobile app use?
The app uses your SmartMail account to sign in, the emails in your mailbox, your phone's notification token to send you notifications, and only the attachments, photos or camera images you select. There are no ads or third-party analytics in the app; data is not sold and all connections are encrypted with HTTPS. The full text on the processing of personal data is in the privacy notice.
Account and data deletion request
You can request the deletion of your SmartMail account and the data linked to it without needing to sign in:
- The contact form open it; the subject is preselected as "Account and data deletion request".
- Write the SmartMail address you want deleted in the email field and specify your organization's name in the message. We will reply to you from this address; this allows us to verify that you own the account.
- Your request will be resolved within 30 days at the latest, and you will be notified by email.
Because accounts are opened on behalf of organizations, deletion is carried out together with your organization's SmartMail administrator; your administrator can also close your account from the admin console. When an account is deleted, product content is permanently deleted; records subject to legal retention obligations (for example, invoices) are retained only for the period required by the relevant legislation. Details is in the privacy notice.
Other sides of SmartMail
Shared mailboxes
Manage shared mailboxes as a team
Security
SPF, DKIM, DMARC and quarantine
Send control
Approval for mail sent on behalf of the organization
AI
Summary, attachment analysis, classification
Team collaboration
Internal note, mention, conversation thread
Administration
Mailboxes, nine permissions, audit log
Let's plan SmartMail for your organization
Select the number of mailboxes and start now. Migration and analysis of your old emails are free during the initial setup.
- Nine permissions per mailbox
- Reasoned analysis in every email
- Same rules on web and mobile