Frequently asked questions
Frequently asked questions about SmartSales themes, storefront editor, payment methods, shipping, returns, integrations, and plans.
Storefront and theme
Is coding required to edit the storefront?
No. Sections are arranged via drag-and-drop; changes remain as drafts until published. Storefront editor
Can I change the theme later?
Selected at purchase and fixed to your store. Layout, sections, colours, and homepage design within the theme can be changed as much as you like. Themes
How many themes are there?
Six themes each in five sectors, thirty in total; all have live demos.
Can I display campaign banners on specific days?
Yes. You provide the module start and end dates; the storefront updates automatically in the timeline.
Products and orders
How many variants can a product have?
Up to 100. The plan limit counts the main product. Products and catalogue
Can I upload products in bulk?
Via CSV or Excel; you first see a dry run summary.
What payment methods are available?
Card (up to 12 instalments), bank transfer, and cash on delivery. Orders and payments
Is card information stored in the store?
No. It is entered in the payment provider's form and does not require visiting the store server.
Can a customer apply for a return?
Yes, within 14 days after delivery; including guest customers. Shipping and returns
Integration and reporting
Can I send products to marketplaces?
Yes, with the marketplace module; categories, attributes, and brands are matched. Integrations
Can I connect my own application?
With Headless API; read and management tokens are separate.
I have multiple stores; do I need to log in to each separately?
No. Stores accessible with the same account appear in the My Organisations list under the Account menu in the dashboard; clicking it takes you to that store's dashboard without relogging. Details
Can I view my profit?
Yes. Profitability excludes VAT; purchases, shipping, commissions, and payment deductions are subtracted. Reports and live dashboard
Let's plan your store together
Enter your sector and number of products; let’s clarify your theme and offer together.