Courier fee rules
The basket, payment, and panel preview use the same account; the fee seen by the customer is the same as what you see.
- Dimensional weight tier or fixed fee
- Free shipping at value threshold
- Different rates by province
Shipping and returns
From courier fee to return decision
You connect your own courier agreements; fees, tracking, and returns are managed from the same dashboard.
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How is the courier fee calculated?
You determine the courier fee using volumetric weight tiers or a fixed fee, free shipping at a value threshold, and different rules per province. Since the basket, payment step, and panel preview use the same account, the fee seen by the customer is the same as what you see. If you have multiple courier connections, the customer selects their preferred option on the payment step.
How does the customer make a return application?
The customer applies on the delivered order within the 14-day cooling-off period by selecting the product to be returned, the quantity, and the reason; the guest customer applies via the order link. The application appears in the dashboard, where you approve or reject it, and the decision is sent to the customer via email. Products not subject to the right of withdrawal cannot be added to the application.
Customer selects courier
If you have multiple shipping connections, the customer chooses at the payment step. For each option, you can provide a display name, delivery time text and additional fee, and hide an option.
Dispatch and tracking
If the company does not provide its own label, SmartSales produces a barcoded 10×15 cm label.
Select the lines and quantities to be dispatched in the order; partial dispatch is possible.
Registration with the courier company is opened automatically, and the dispatch label is printed.
Tracking is queried regularly; each new movement is reflected in the order and the customer.
Return application
Products without a right of withdrawal cannot be submitted for return; the same quantity cannot be requested twice.
On the delivered order, the customer applies within the 14-day cooling-off period by selecting the line, quantity, and reason. The guest customer applies via the order link.
The application appears in the panel; you approve or reject it.
The decision is sent to the customer via email; refunds are processed through the return flow.
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