How is profitability calculated?
Profitability excluding VAT is calculated by deducting purchase price, shipping costs, marketplace commissions, and payment institution deductions from sales. Cancelled, payment-pending, and undeliverable cash-on-delivery orders are not counted as sales. If actual deduction or shipping cost has not been entered, your estimated figure is used and the result is marked as estimated.
What is the live dashboard?
The live dashboard is the screen where new orders and status changes appear without manual refresh. If the connection drops briefly, missed events are completed once it reconnects; if they cannot be completed, the screen reloads from scratch. This ensures no order silently goes missing in the dashboard. In environments without live streaming, the screen auto-refreshes every thirty seconds so your team does not miss any orders.