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Features

A talking, searching, working representative

SmartOperator’s capabilities from setup to reporting, with real dashboard screenshots.

  • Setup in two lines of code
  • Preparation tailored to each project
  • Team takes over with one click
Live chat screen: visitor’s question, AI response and product cards
Setup

On your site with two lines of code

Add your site in the dashboard and paste the provided tag into your pages.

  • Site key is tied to registered domain names
  • Four window views
  • Test in incognito mode first
Sites screen: site, domains, and page tag
Site actions

Adds to cart, opens appointment form

The representative executes actions defined by your site directly within the conversation.

  • Go to page, show section, search on page
  • Visitor consent at critical step
  • Payment page as final stop
Conversations in the panel and site actions on the right: adding the product to the visitor's basket
Catalog

Displays product with its price

CSV/XML feed or read-only connection to store database.

  • Updates by product code
  • Priced product cards
  • Queries are validated before execution
Product catalogue screen: products, codes, price and stock
Knowledge Base

Answers using your rules

Shipping, returns, promotions: what the representative needs to know is entered item by item.

  • FAQ and policy items
  • Reads the current page
  • Hands over when it doesn't know
Knowledge base screen: FAQ and policy items
Live support

Your team takes over with one click

All conversations on one screen; AI goes silent upon handover.

  • Reply drafts and canned responses
  • Assignment, capacity and tags
  • Callback requests
Reports

Visibility from chat to payment

Number of chats reaching conversation, handover and payment pages; comparison with previous period. View daily callback request count and its change compared to the previous period.

  • Daily graph
  • Multiple sites, single account
  • Filter by site
Report screen: number of chats reaching conversation, handover and payment pages
Security

Nothing is read on the payment page

Form fields are not read; you determine the retention period.

  • Actions run with the visitor's permissions
  • Retention from 7 days to 10 years
  • Message limits and bot verification
Privacy and working hours settings: retention period, payment page addresses, notification email

Let's plan a suitable setup for your site

Write about your site and your expectations from the representative; we will prepare your quote.