# Customer Account and Order Tracking | SmartSales

> Customers see order history, addresses and favourites; guest orders are tracked by link. Deleting an account anonymises personal data.

Source page: https://dblinx.net/en/smartsales/musteri-hesabi

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Customer account

# Your customer manages their own order

Membership is optional; guest customers can also track their orders and apply for returns.

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## Can a customer place an order without registering?

Yes. A guest customer places an order without registering; they access their order not by order number but via a secret link sent to them. This prevents others from viewing the order by guessing the number. The guest customer tracks their order status via the same link and can apply for a return after delivery. Order, courier, and return emails are also sent to non-registered customers.

## What happens if a customer deletes their account?

When a customer deletes their account using "Delete My Account", their name, contact details, and other personal fields are anonymised. Order records that must be retained for the legal period remain masked; accounting and reports are not affected. In the dashboard's customer list, the person appears as "Deleted customer"; in product reviews, only the shortened name is already displayed. This action cannot be undone.

- Order history and order status

- Saved addresses and invoice details

- Favourites and stock notification (email verified)

- Newsletter subscription (email verified); subscribers are listed in the Customers screen using the "With marketing consent" filter.

- Promotional email consent: registered customers can toggle this on or off at any time from their Orders page.

- Product review (only customers who have purchased the product; 1–5 stars, max 3 photos)

## Guest shopping

A guest customer accesses their order via a secret link sent to them, not by order number; others cannot view the order by guessing the number. When a customer who previously ordered as a guest registers with the same email, their past orders are transferred to their account.

## Updates at every step

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## Secure login

Membership is completed with email verification: the account is opened when the link received in the email after registration is clicked; the link is valid for 24 hours and single-use, preventing accounts from being opened with someone else's email. Passwords are stored using one-way hashing. After 5 consecutive failed attempts, the account is locked for 15 minutes; addresses making numerous attempts are rate-limited.

## "Delete my account"

When a customer deletes their account, their personal information is anonymised. Order records that must be retained for the legal period remain masked. They appear as "Deleted customer" in the dashboard.

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## Related topics

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### Shipping and returns

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### Security and KVKK

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### Campaigns and coupons

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