# Customer accounts and email confirmation | SmartSales

> Customer accounts in your SmartSales store open after email confirmation; stock and question alerts go to the confirmed address.

Source page: https://dblinx.net/en/smartsales/belgeler/magaza/musteri-uyeligi-ve-e-posta-onayi

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# Customer membership and email verification

A customer signing up at your store opens their account via the link sent to their email. Requests for stock and query notifications for non-members also become active upon approval. This page describes the steps the customer will see; no panel settings are required.

- Store owner

- Customer service

## What is customer membership and email confirmation?

A customer signing up at your store opens their account via the link sent to their email. Who can do this: Store owner; Customer service. An account cannot be opened with someone else's email address; every customer who signs up via email confirmation is the owner of that address. Requests for stock and query notifications for non-members also become active upon approval.

## How does a customer sign up?

The customer opens the **Sign Up** page at your store; they enter their first name 1, email address 2, and password. The password must be at least 8 characters long.

They tick the box if they wish to be informed about promotions. 3 This consent is saved when the account is approved.

They click **Sign Up**. 4 No account is created at this step; a confirmation link is sent to the customer's email.

- 1First and last name

- 2Email address

- 3Promotion consent

- 4Sign up

With the demo store.

## Email confirmation

Once the form is submitted, the customer sees a message indicating that a confirmation link has been sent to their email. 1

- 1Confirmation message

With the demo store.

- The email comes from your store's name. The link is valid for 24 hours and can be used only once.

- When the customer clicks the link, their account is opened and they are taken directly to the **My Orders** page. 1

- If the link has expired, the customer form resets; a new link is sent. A second link is not sent to the same address within 5 minutes.

- 1Account created

With the demo store.

**Result**An account cannot be opened with someone else's email address; every customer who signs up via email confirmation is the owner of that address.

## Customer who previously placed an order

- When a customer who previously ordered without signing up registers with the same email, their past orders and addresses appear in their account after confirmation.

- If an account already exists with this email, the form shows the same message; instead of an account creation link, a password reset link is sent to the email. This prevents the form from revealing whether an address is already registered.

## Stock and query notifications

- A guest customer who leaves a **notify me when back in stock** request on the product page first receives a confirmation link. Once confirmed, an email is sent when the product is back in stock.

- If a guest customer asking a question enters their email address, they confirm it so the answer can be sent by email. The query awaits a response in your panel regardless of confirmation.

- If a logged-in member submits a request with their own email, no additional confirmation is required.

- Stock notifications not confirmed within 7 days are deleted; unanswered query emails are not saved.

**Tip**If the customer says they cannot find the confirmation email, ask them to check their spam folder; they can resend the form after 5 minutes.

## Newsletter subscription

- For visitors entering their email into the **newsletter** section of your theme, a confirmation link is sent first. Promotion consent is written only after the link is confirmed.

- The confirming visitor is added to your customer list as a **Guest** and receives the **Has marketing consent** tag. If a customer with the same address has previously placed an order or signed up, no new record is created; the consent is written to that customer.

- You can view your subscribers on the **Customers** page using the **With marketing consent** filter. You can export the list as CSV or JSON via **Reports › Export › Customers**.

- The form returns the same response for every address; it is not possible to determine from the form whether an address is subscribed.

- Registered customers can toggle their promotion email consent at any time on the **My Orders** page in their account, using the **I want to receive emails about campaigns and updates** checkbox. When unchecked, the consent tag is also removed from your panel.

## Related pages

- [Customer account](/en/smartsales/musteri-hesabi)

- [Create campaigns and coupons](/en/smartsales/belgeler/magaza/kampanya-ve-kupon-olusturmak)