# Email notifications are not arriving

If you haven't received a notification email that appears on the bell, check your preferences, the address in your DBLinx account, and your spam folder.

- All users

## Steps

- Click the bell and check your Email preference below. If it is Off, no emails are sent; if it is Daily summary, notifications arrive in a single email after 08:00.

- Check Junk and Promotions folders. The sender address is the DBLinx notification address; add this address to your trusted senders.

- Ensure an email address is registered in your DBLinx account. If there is none or it is incorrect, ask your organisation administrator to correct it in the DBLinx tenant panel.

> Tip You do not receive notifications for your own actions. Even if no email is sent for a notification, the record remains in the bell icon.

## Related pages

- Notifications and email preferences