# AI and Knowledge Base | SmartOperator > AI is customised for each project: its answers are based on your knowledge base, catalogue and visitor's page. Source page: https://dblinx.net/en/smartoperator/yapay-zeka --- Artificial intelligence # It bases its answers on your data AI is prepared for each project using actions from your knowledge base, catalogue and site. [Request a quote](https://dblinx.net/en/teklif-iste?urun=smartoperator)[Explore features](ozellikler.html) - Every answer leaves a trail in the panel - Hands over when it doesn't know - Usage limits are under your control SmartOperator dashboard Step by step ## How is an answer formed? An answer is formed in four steps: intent is understood, source is selected, the answer is written based on the found sources, and its trail appears in the panel. ### Understands intent What the visitor wants is first classified: product, price, purchase, appointment, support or page. ### Selects source Relevant items are selected from the knowledge base; if necessary, a search is performed in the catalogue or on the page. ### Writes the answer The answer is based solely on the found sources; a product card and action suggestion are added. ### Leaves a trail Which source and tool it was based on is shown below the answer in the panel. Knowledge Base ## What the representative knows Delivery time, return conditions, promotions: each item is either a Q&A or a policy. - Added item by item - Quick start with industry template - Edited in the dashboard SmartOperator dashboard Catalog and page ## Searches for the product in the catalog, reads the page Answers product questions only using found products; reads headings and visible text of the current page. - From your price and image data - Form fields are not read - No reading on the payment page example.com.tr Multi-language ## Speaks in the visitor's language The response is in the same language as the visitor's input. Buttons and forms appear in Turkish, English, German, Russian, Arabic, French, and Spanish according to the visitor's language; greetings also adapt to the visitor's language. - Greeting in the visitor's language - Product name, code and price remain unchanged - Conversation language shown on badge in dashboard SmartOperator dashboard ## Same catalogue in every language Even if the visitor asks in their own language, the assistant searches for the question in your Turkish catalogue. ### Search in Turkish catalogue Even if your visitor asks in their own language, the assistant searches for the question in your Turkish catalogue and finds the relevant product. ### Instant answers in 7 languages Messages such as greetings, thanks or 'I want to speak with a representative' are answered instantly in 7 languages without any extra charge. Limits ## Usage limits under your control Within your monthly AI usage allowance, you can set daily, weekly and per-visitor limits. - Usage visible in real-time on the dashboard - When limit is reached: representative or form - Alerts on unusual usage SmartOperator dashboard ## You are in control You can track every response in the dashboard; for questions that have no match in the knowledge base or catalogue, the assistant either hands over to your team or collects contact details. ### Trace of every response Which item, which product, which vehicle: in the 'How did it answer?' section. ### Hands over when it doesn't know For questions that have no match in the knowledge base or catalogue, the assistant either hands over to your team or collects contact details. ### Out-of-scope and misuse Recognised out-of-scope and manipulation attempts are not sent to the model. ### [File repository](/en/smartoperator/belgeler/yonetici/dosya-deposu.html) Upload your price list, catalogue, or contract; AI summarises it, and once you approve it, your assistant answers customers using this information. ### [Merge and deduplicate information](/en/smartoperator/belgeler/yonetici/dosya-deposu.html#bilgileri-birlestirmek) Uploaded many files? Merge information with one click and remove duplicates; AI-identified contradictions are listed, and you decide the correct version. ### [Administrator decisions](/en/smartoperator/belgeler/yonetici/dosya-deposu.html#celiskileri-cozmek) If your files contradict each other, AI-identified contradictions appear as questions; your answers take precedence over file content for the assistant. ## Questions about artificial intelligence What does the AI answer rely on? Answers are based on items in your knowledge base, your catalogue and the page the visitor is on. Which source it consulted and which product it looked for can be seen in the trace below each response in the dashboard. What happens if an unknown question comes in? Rather than guessing, for questions that have no match in the knowledge base or catalogue, it suggests handing over the conversation to your team or collecting contact details. Can I limit AI usage? Yes. Within your plan's monthly AI usage allowance, you can set daily and weekly limits, and restrict the amount a single visitor can use in a day. Usage is visible in real time in the dashboard. Does it read my entire page? No. Only the headings and visible text of the current page are read as a limited summary. Form fields, hidden marked sections and payment pages are never read. What happens to malicious questions? Recognised out-of-scope and manipulation attempts are not sent to the model. If a visitor tries repeatedly in a short period, the AI blocks that visitor for one hour. What happens to a visitor writing in a foreign language? The assistant responds in the language the visitor wrote. Window buttons and forms appear in the visitor's language in Turkish, English, German, Russian, Arabic (right-to-left), French, and Spanish; in other languages, English is displayed. Product names, codes, and prices remain as in your catalog. Agent messages and canned responses are translated and sent in the visitor's language; working hours text remains in Turkish. ## Documents and guides - [DocumentReading the AI trace](/en/smartoperator/belgeler/temsilci/yapay-zeka-izini-okumak.html) - [DocumentAdding an item to the knowledge base](/en/smartoperator/belgeler/yonetici/bilgi-bankasina-madde-eklemek.html) - [DocumentToken limits](/en/smartoperator/belgeler/yonetici/token-limitleri.html) - [DocumentReading the report](/en/smartoperator/belgeler/yonetici/raporu-okumak.html) - [GuideWhat is an AI customer representative and how to choose one?](/en/smartoperator/rehberler/yapay-zeka-musteri-temsilcisi-nedir.html) ## Let's determine what your representative should know We prepare the first items of the knowledge base and catalogue import together during setup. [Request a quote](https://dblinx.net/en/teklif-iste?urun=smartoperator)[Review documents](/en/smartoperator/belgeler/)