# SmartOperator Frequently Asked Questions > Frequently asked questions about SmartOperator: setup, site speed, catalog size, AI answers, payment page, KVKK, and retention period. Source page: https://dblinx.net/en/smartoperator/sss --- Frequently asked questions # Commonly asked about SmartOperator questions Short answers regarding setup, site speed, catalog, AI answers, and security. [Request a quote](https://dblinx.net/en/teklif-iste?urun=smartoperator)[Explore features](ozellikler.html) ## Questions and answers What is SmartOperator? SmartOperator is an AI customer representative added to your website with just two lines of code. It converses with visitors within your site, finds products from your catalog showing their prices, adds items to the cart, books appointments, and navigates users to the correct pages. If needed, it hands over the conversation to your team. Is the representative tailored to my business? Yes. We customise the representative for each project: your knowledge base, catalog, site-specific actions, the representative’s role, and tone are prepared together during setup. The representative bases its responses on these resources; when you add new information, it starts using it from the next response onwards. Which sites does it work on? It works on any site where a script tag can be added, regardless of the underlying technology. Site-specific tasks like adding to the cart are performed using actions defined by the site (site actions). Which sectors is it suitable for? The same product performs different tasks depending on the context. Ready-made templates are available for clinics (appointments) and spare parts (vehicle and part search); it acts as a sales advisor on e-commerce sites using catalogs and site actions. Details: sectors. How to purchase? You purchase via your DBLinx account using the 'Buy' button on the Plans page. Single plan: 100 million AI tokens per month for USD 15; priced monthly, billed annually, excluding VAT, with no setup fee. If the quota is exhausted, additional 100 million tokens can be purchased at the same price. There is no limit on the number of sites or representatives. How is setup done? You add your site and domains in the dashboard, and paste the provided script tag into your site's pages. Our setup team works with you for catalog import and site action definition. Details: setup. Does it affect my site speed? The script loads asynchronously and does not block page loading. Only a small bubble is drawn while the page loads; the chat window loads when the visitor hovers over or clicks the bubble. Can I try it before my customers see it? Yes. When data-gizli-mod="1" is added to the tag, the bubble is only visible to those who append ?so_deneme=1 to the address. You can test the agent on your live site with your real pages. I have multiple sites; do I need separate accounts? Not required. Multiple sites are managed from a single account; each site has its own knowledge base, catalog, appearance, and conversations. You assign your agents only to the sites they are responsible for. Up to how many products does it work? The catalog is not sent wholesale to AI; the agent searches your catalog for every question and writes answers using only the relevant few products. Therefore, as the number of products increases, the data sent to AI and usage do not grow; in measurements made with 1 million products, search took at most 0.3 seconds. How do I import my products? You can import via CSV or XML feed, or connect to your store database with a read-only user. Details: product catalog. What happens if AI says something wrong? The agent operates by basing its response on your knowledge base, catalog, and the current page; in questions with no match, it transfers the conversation to your team or directs to receive feedback. Every response is traceable in the dashboard; you complete missing information by adding an item to the knowledge base. What happens outside business hours? The agent responds at any time of day. For issues requiring your team's response, the visitor's contact details are recorded as a callback request, and if you wish, it arrives in your notification email; the visitor is told your working hours. Can I limit AI usage? Yes. Within your plan's monthly allowance, you can set daily and weekly limits, and restrict the amount a visitor can use in a day. What does it do on the payment page? It reads nothing and executes no actions. The agent's task ends with preparing the cart and directing to the payment page. Details: security. Does it read information entered by the visitor? The agent sees what the visitor typed in the chat and the visible text of the page; it does not see values entered into form fields. No form values including password, card, and ID numbers are read; customer context sent by your site itself may also be visible. How long are conversations retained? You determine the retention period (from 7 days to 10 years); expired conversations are automatically deleted. Each organization's data resides in its own separate database. How do I log in to the dashboard? Your team logs into the SmartOperator panel with their DBLinx identity; no separate username and password are kept. Users are managed from the DBLinx panel. We have multiple organizations; how do we switch between them? If the same person accesses multiple organizations, the 'My Organizations' section appears at the top of the account menu in the top right of the dashboard. Upon selecting an organization, the dashboard opens in the same tab at that organization's address, with that organization's session. Details: switching between organizations in documents. What happens to a visitor writing in a foreign language? The assistant responds in the language the visitor wrote. Window buttons and forms appear in the visitor's language in Turkish, English, German, Russian, Arabic (right-to-left), French, and Spanish; in other languages, English is displayed. Product names, codes, and prices remain as in your catalog. Agent messages and canned responses are translated and sent in the visitor's language; working hours text remains in Turkish. ## Couldn't find the answer? Write your question, and the product development team will get back to you. [Request a quote](https://dblinx.net/en/teklif-iste?urun=smartoperator)[Review documents](/en/smartoperator/belgeler/)