# AI sales agent for spare parts sites > On spare parts sites, the agent clarifies the vehicle, searches exactly by OEM code, shows the compatible part with a priced card, and adds it to the cart. Source page: https://dblinx.net/en/smartoperator/sektorler/yedek-parca --- Sector # AI sales agent for spare parts sites On a spare parts site, the visitor's biggest question is whether the part fits their vehicle. SmartOperator first clarifies the vehicle, finds the compatible part in your catalogue or store database, displays it with a price card, and adds it to the basket. 5 min readPublished: 02.10.2026 ## Why do visitors abandon spare parts sites? Spare parts are one of the categories that generate the most questions in e-commerce. When a visitor searches for "front brake disc," dozens of products appear; to know which one fits their vehicle, they need to compare the vehicle's make, model, model year, and engine information, and sometimes the chassis number, with the product description. Visitors unable to perform this comparison themselves either call to ask or switch to another site. The most common problems encountered in daily practice are: - **Compatibility uncertainty**The visitor cannot be sure if the part fits their vehicle; fear of buying the wrong part delays purchase. - **Visitors who don't know codes**Mechanics know OEM and stock codes, but end users do not; the search box only returns results with the correct keyword. - **Large catalogue**Browsing categories becomes quickly tiring in a catalogue with hundreds of thousands of products. - **Complementary parts**No one tells the customer buying discs that pads also need replacing; orders remain incomplete, causing issues during installation. - **Queries outside working hours**Compatibility questions asked in the evenings and on weekends carry over to the next day. ## The agent first clarifies the vehicle SmartOperator's spare parts template comes with three tasks that enable the agent to work like a sales consultant: finding parts, providing stock and price information, and directing to the order. In the part-finding task, the agent first clarifies the vehicle: make, model, model year, and engine. If the visitor doesn't know these, the chassis number from the registration document can be requested. No products are recommended until the vehicle is clarified; thus, the question "does this part fit my vehicle?" is answered upfront. When a visitor enters a part or OEM number, the agent searches the catalogue for that code exactly. When the code matches, the list is not filled with loose text results; the risk of recommending the wrong part is reduced this way. ## Large catalogue is not a problem The catalogue is not given wholesale to AI. The agent searches your catalogue for every query and writes answers using only a few relevant products; therefore, response speed is independent of the number of products even on sites with hundreds of thousands of items. Your products can be imported via CSV or XML feed. If compatibility tables and equivalent codes reside in your site's own database, the agent connects to this database with a read-only user to provide answers with the latest prices and stock levels. ## Product card, cart, and complementary parts When the agent finds the appropriate part, product cards appear below the answer: the part's name, price, image, and link to the product page. The prices and images on the cards are not written by AI but are directly from your data. If an add-to-cart action is defined on your site, the agent also fulfills the request "Shall I add it to the cart?" When you write assembly and replacement recommendations to your knowledge base (e.g., recommendation to replace brake pads along with discs), the agent uses this information in relevant queries. Delivery times, free shipping thresholds, return and warranty conditions are also answered from the knowledge base. ## For mechanics and workshops Mechanics and workshops are a significant customer group for spare parts sites. These customers know part codes, want quick results and clear stock information. Showing exact matches when a code is entered meets this customer group's needs. Bulk purchases and trade accounts are handed over to your team; ready-made answers and internal notes ensure the team provides consistent responses to these customers. ## Outside working hours and weekends Vehicle owners mostly research parts in the evenings and on weekends. The agent answers compatibility and stock questions during these hours too; for issues requiring team decisions, the agent takes the visitor's phone number and creates a callback request to be called back in the morning. When notification emails are configured, the request is also sent to the team's shared address. ## Measurement The conversion funnel on the report screen shows how many of the opened conversations were redirected to a product page and how many reached the payment page. Grouping conversations by topic using tags (e.g., "brake", "filter", "return") allows you to see which part group receives more inquiries. ## How SmartOperator solves this The SmartOperator tool clarifies the vehicle and searches for an exact match in the catalogue using OEM or stock codes; price, image, and link are sourced from your data. - **Vehicle clarification:** the spare parts template asks for make, model, year, and engine; chassis number may be requested. - **Exact search by code:** when OEM and stock codes are entered, an exact match is searched for in the catalogue. - **Store database:** compatibility table and stock are connected directly to your site's database via a read-only connection. - **Priced product cards:** price, image, and link are sourced from your data. - **Add to cart:** initiated from within the conversation using the action defined by your site. [Product catalogue](/en/smartoperator/urun-katalogu.html)[Site actions](/en/smartoperator/site-eylemleri.html) ## Frequently asked questions What happens if the agent recommends the wrong part? The agent first clarifies the vehicle and only recommends products found in your catalogue. It is visible on the dashboard which product search each response is based on; your team can take over the conversation at any time. Where does compatibility information come from? From your product descriptions, catalogue feed, or the compatibility table in your store database. Which tables are used is determined together during setup. Can it recommend equivalent parts? If equivalent codes are stored in your catalogue or database, the agent can search for and display them. Does it replace phone calls? It answers a significant portion of compatibility and stock questions on the site; topics the agent cannot answer are handed over to your team or recorded as follow-up requests. ## Let's plan the suitable setup for your spare parts site Describe your catalogue structure and where your vehicle compatibility data resides; our setup team will suggest the appropriate path. [Get a quote](/en/smartoperator/iletisim.html)[Explore features](/en/smartoperator/ozellikler.html) ## Other sectors - [Sector ### AI appointment and information assistant for clinics Visitors arriving at a clinic site mostly want an appointment. SmartOperator takes the appointment within the conversation and writes it to the shared calendar; it answers questions about treatments, times, and addresses from the knowledge base. It does not diagnose and redirects in case of emergency symptoms. 4 min read](/en/smartoperator/sektorler/saglik.html) - [Sector ### AI sales assistant for e-commerce sites Behind every unadded product in e-commerce, there is often an unanswered question. SmartOperator answers by reading the product page, finds the product in your catalogue, adds it to the cart, and takes the visitor to the payment page. 4 min read](/en/smartoperator/sektorler/e-ticaret.html)