# AI appointment and information assistant for clinics > On a clinic site the agent books appointments in the shared calendar, answers general questions from the knowledge base, doesn't diagnose, refers emergencies. Source page: https://dblinx.net/en/smartoperator/sektorler/saglik --- Sector # AI appointment and information assistant for clinics Visitors arriving at a clinic site mostly want an appointment. SmartOperator takes the appointment within the conversation and writes it to the shared calendar; it answers questions about treatments, times, and addresses from the knowledge base. It does not diagnose and redirects in case of emergency symptoms. 4 min readPublished: 02.10.2026 ## What do visitors look for on a clinic site? Most visitors arriving at a clinic, dental practice, or polyclinic site want one thing: an appointment. Additionally, they ask about treatments offered, working hours, address and transport, affiliated institutions, and how the initial examination proceeds. Although the answers to these questions are written somewhere on the site, visitors often prefer to call by phone; if the line is busy or office hours have ended, the appointment is lost. - **Phone traffic**The receptionist answers the same questions over the phone all day; the team responsible for attending to patients during examinations loses time. - **Appointment request outside office hours**A visitor wanting an appointment in the evening forgets to call the next day. - **Sensitive information**While describing their complaint, the visitor may share more health information than necessary. - **Emergency situation**A visitor describing an urgent symptom needs to be redirected without waiting for an appointment. ## Takes the appointment within the conversation The SmartOperator clinic template comes with three tasks: taking an appointment, providing general information, and redirecting in emergencies. In the appointment task, the agent asks what kind of appointment the visitor wants and their available time, then writes the appointment to your institution's DBLinx shared calendar. The appointment record is kept with "source-dependent" privacy: the patient's name and complaint are not visible in calendars of other products. ## Provides general information from the knowledge base Treatments, working hours, address, parking, affiliated institutions, and what to bring for the first examination are entered into the knowledge base. The agent answers these questions based on your knowledge base; if you have entered your working hours, it tells out-of-hours visitors when you can be reached. ## Does not diagnose, redirects in case of emergency symptoms In the health template, the agent does not diagnose or suggest treatment. When an urgent symptom is described, it redirects the visitor to the emergency room or 112 instead of taking an appointment. It only asks for the information required for the appointment; it does not collect excessive health information from the visitor. Health data is classified as special category personal data under Article 6 of the Personal Data Protection Law No. 6698. This page provides general information and does not constitute legal advice; consult your expert regarding your institution's obligations. In SmartOperator, the retention period for conversation records is set by you, and a link to the disclosure text is shown in the window. ## Hands over to the team when needed When a visitor wants to speak with a human or the agent is unsure, the conversation is handed over to your team. If no one is online, the visitor's name and phone number are recorded as a follow-up request, and you can receive a notification email. ## A sample day At a dental clinic, the receptionist sees two follow-up requests received overnight on the dashboard in the morning: one from a patient seeking information about implants, and another wanting to change their appointment. During the day, the assistant answers questions about treatments, address, and working hours, and writes new appointments to the calendar. When a specific question arises regarding affiliated institutions, the conversation is handed over to reception. In the evening, the assistant continues to take appointments. ## Knowledge base preparation Treatments, doctors' specialties, working hours, transport, and appointment rules are entered into the clinic knowledge base. - Treatments performed and short descriptions - Doctors' areas of expertise - Working hours and holidays - Address, transport, and parking - Partner organisations and payment options - Items to bring for the first examination - Rules for cancelling and changing appointments ## How SmartOperator solves this In SmartOperator, the clinic template writes the appointment to your organisation's shared calendar; only the minimum information required for the appointment is requested, and no diagnosis is made. - **Appointment:** the clinic template writes the appointment to your organisation's shared calendar. - **Minimal data:** only the information required for the appointment is requested; no diagnosis is made. - **Urgent referral:** in case of urgent symptoms, the visitor is referred to the emergency service. - **Retention period:** you determine how long conversation records are kept. - **Callback:** outside working hours, the visitor's contact details are recorded. [Security and KVKK](/en/smartoperator/guvenlik.html)[Live support](/en/smartoperator/canli-destek.html) ## Frequently asked questions Which calendar are appointments written to? To your organisation's DBLinx shared calendar. Details of the appointment record do not appear in other products' calendars. Does the agent give medical advice? No. In the health template, the agent does not make diagnoses or recommend treatments; in case of urgent symptoms, they refer to the emergency service. How long are patient information retained? The retention period for conversation records is up to you (from 7 days to 10 years); expired conversations are automatically deleted. We have multiple branches, can they be set up separately? Yes. Each branch can be added as a separate site; each will have its own knowledge base, working hours, and conversations. ## Let's plan the setup suitable for your clinic Enter the number of branches, your appointment schedule, and working hours; let's set it up together. [Get a quote](/en/smartoperator/iletisim.html)[Explore features](/en/smartoperator/ozellikler.html) ## Other sectors - [Sector ### AI sales agent for spare parts sites On a spare parts site, the visitor's biggest question is whether the part fits their vehicle. SmartOperator first clarifies the vehicle, finds the compatible part in your catalogue or store database, displays it with a price card, and adds it to the basket. 5 min read](/en/smartoperator/sektorler/yedek-parca.html) - [Sector ### AI sales assistant for e-commerce sites Behind every unadded product in e-commerce, there is often an unanswered question. SmartOperator answers by reading the product page, finds the product in your catalogue, adds it to the cart, and takes the visitor to the payment page. 4 min read](/en/smartoperator/sektorler/e-ticaret.html)