# SmartOperator Features | AI Customer Representative

> Setup with two lines of code, site actions like adding to cart and booking, CSV/XML catalog, store database, live handover and reports.

Source page: https://dblinx.net/en/smartoperator/ozellikler

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Features

# A talking, searching, working representative

SmartOperator’s capabilities from setup to reporting, with real dashboard screenshots.

[Request a quote](https://dblinx.net/en/teklif-iste?urun=smartoperator)[View Setup](kurulum.html)

- Setup in two lines of code

- Preparation tailored to each project

- Team takes over with one click

SmartOperator dashboard

Setup

## On your site with two lines of code

Add your site in the dashboard and paste the provided tag into your pages.

- Site key is tied to registered domain names

- Four window views

- Test in incognito mode first

SmartOperator dashboard

Site actions

## Adds to cart, opens appointment form

The representative executes actions defined by your site directly within the conversation.

- Go to page, show section, search on page

- Visitor consent at critical step

- Payment page as final stop

SmartOperator dashboard

Catalog

## Displays product with its price

CSV/XML feed or read-only connection to store database.

- Updates by product code

- Priced product cards

- Queries are validated before execution

SmartOperator dashboard

Knowledge Base

## Answers using your rules

Shipping, returns, promotions: what the representative needs to know is entered item by item.

- FAQ and policy items

- Reads the current page

- Hands over when it doesn't know

SmartOperator dashboard

Live support

## Your team takes over with one click

All conversations on one screen; AI goes silent upon handover.

- Reply drafts and canned responses

- Assignment, capacity and tags

- Callback requests

SmartOperator dashboard

Reports

## Visibility from chat to payment

Number of chats reaching conversation, handover and payment pages; comparison with previous period. View daily callback request count and its change compared to the previous period.

- Daily graph

- Multiple sites, single account

- Filter by site

SmartOperator dashboard

Security

## Nothing is read on the payment page

Form fields are not read; you determine the retention period.

- Actions run with the visitor's permissions

- Retention from 7 days to 10 years

- Message limits and bot verification

SmartOperator dashboard

## Documents and guides

- [GuideWhat is an AI customer representative and how to choose one?](/en/smartoperator/rehberler/yapay-zeka-musteri-temsilcisi-nedir.html)

- [GuideHow to add live support to a website? 7 steps](/en/smartoperator/rehberler/web-sitesine-canli-destek-eklemek.html)

- [DocAdd your site and retrieve the script tag](/en/smartoperator/belgeler/baslarken/site-eklemek.html)

## Let's plan a suitable setup for your site

Write about your site and your expectations from the representative; we will prepare your quote.

[Request a quote](https://dblinx.net/en/teklif-iste?urun=smartoperator)[Review documents](/en/smartoperator/belgeler/)