# SmartOperator

> An AI customer representative tailored to each project: finds the product, adds it to the cart, books appointments and hands over to your team when needed.

## Pages

- [Live Support & Handover | SmartOperator](https://dblinx.net/en/smartoperator/canli-destek): Monitor live conversations, hand over with one click; reply drafts, canned responses, internal notes, automatic assignment, and callback requests. ([text](https://dblinx.net/en/smartoperator/canli-destek.md))
- [Security and KVKK | SmartOperator](https://dblinx.net/en/smartoperator/guvenlik): On the payment page, nothing is read, form fields are skipped; actions run with the visitor's permissions, and retention periods are set by you. ([text](https://dblinx.net/en/smartoperator/guvenlik.md))
- [Contact and Quote Request | SmartOperator](https://dblinx.net/en/smartoperator/iletisim): Request a quote and setup consultation for SmartOperator; describe your site, and the product development team will prepare the appropriate setup for you. ([text](https://dblinx.net/en/smartoperator/iletisim.md))
- [SmartOperator: AI Customer Representative](https://dblinx.net/en/smartoperator/): An AI customer representative tailored to each project: finds the product, adds it to the cart, books appointments and hands over to your team when needed. ([text](https://dblinx.net/en/smartoperator/index.md))
- [SmartOperator vs Live Support Tools Comparison](https://dblinx.net/en/smartoperator/karsilastirma): Compare SmartOperator with standard live support tools: site actions, product cards from the catalog, store database, and answer tracing. ([text](https://dblinx.net/en/smartoperator/karsilastirma.md))
- [SmartOperator Setup: Two-Line Code and Chat Window](https://dblinx.net/en/smartoperator/kurulum): Add SmartOperator to your site with a single script tag: four window views, cross-page continuity, hidden trial mode, and loading that preserves site speed. ([text](https://dblinx.net/en/smartoperator/kurulum.md))
- [SmartOperator Features | AI Customer Representative](https://dblinx.net/en/smartoperator/ozellikler): Setup with two lines of code, site actions like adding to cart and booking, CSV/XML catalog, store database, live handover and reports. ([text](https://dblinx.net/en/smartoperator/ozellikler.md))
- [SmartOperator Packages and Quote](https://dblinx.net/en/smartoperator/paketler): SmartOperator package is planned based on number of sites, representatives and monthly AI quota; request a quote, let subscription be opened in DBLinx. ([text](https://dblinx.net/en/smartoperator/paketler.md))
- [Site Actions: Add to Cart and Appointment | SmartOperator](https://dblinx.net/en/smartoperator/site-eylemleri): The agent executes actions on your site: add to cart, appointment form, page redirection. Important actions require visitor consent. ([text](https://dblinx.net/en/smartoperator/site-eylemleri.md))
- [SmartOperator Glossary: Panel and Documentation Terms](https://dblinx.net/en/smartoperator/sozluk): SmartOperator terms: script tag, site action, knowledge base, AI trace, takeover, callback request, and others briefly. ([text](https://dblinx.net/en/smartoperator/sozluk.md))
- [SmartOperator Frequently Asked Questions](https://dblinx.net/en/smartoperator/sss): Frequently asked questions about SmartOperator: setup, site speed, catalog size, AI answers, payment page, KVKK, and retention period. ([text](https://dblinx.net/en/smartoperator/sss.md))
- [Product Catalog and Store Database | SmartOperator](https://dblinx.net/en/smartoperator/urun-katalogu): Your catalog arrives via CSV/XML feed or read-only connection to your store database; priced product cards and secure query. ([text](https://dblinx.net/en/smartoperator/urun-katalogu.md))
- [AI and Knowledge Base | SmartOperator](https://dblinx.net/en/smartoperator/yapay-zeka): AI is customised for each project: its answers are based on your knowledge base, catalogue and visitor's page. ([text](https://dblinx.net/en/smartoperator/yapay-zeka.md))

## Documentation

- [Adding the tag to your site | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/baslarken/etiketi-sitenize-eklemek): The script tag you copied from the Sites screen is added once to all pages of your site; the balloon and window are drawn automatically. ([text](https://dblinx.net/en/smartoperator/belgeler/baslarken/etiketi-sitenize-eklemek.md))
- [Try in incognito mode | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/baslarken/gizli-modda-denemek): In incognito mode the balloon is hidden from visitors; only whoever opens the test URL sees it. Test the agent on your live site with real pages. ([text](https://dblinx.net/en/smartoperator/belgeler/baslarken/gizli-modda-denemek.md))
- [Test on site before installing | SmartOperator Docs](https://dblinx.net/en/smartoperator/belgeler/baslarken/kurmadan-sitede-denemek): Before installing the tag, test the assistant on your own site using a bookmark, visible only to you. ([text](https://dblinx.net/en/smartoperator/belgeler/baslarken/kurmadan-sitede-denemek.md))
- [Logging into the dashboard | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/baslarken/panele-giris): The SmartOperator dashboard opens at your organisation's own address and you sign in with your DBLinx identity; no separate username or password. ([text](https://dblinx.net/en/smartoperator/belgeler/baslarken/panele-giris.md))
- [Add your site and get the script tag | SmartOperator](https://dblinx.net/en/smartoperator/belgeler/baslarken/site-eklemek): Each site is defined separately in the dashboard; you are provided with a script tag specific to that site, which only works on registered domains. ([text](https://dblinx.net/en/smartoperator/belgeler/baslarken/site-eklemek.md))
- [Tag attributes | SmartOperator Docs](https://dblinx.net/en/smartoperator/belgeler/gelistirici/etiket-oznitelikleri): The behaviour of the script tag is configured via several attributes. Open the tag copied from the Sites screen. ([text](https://dblinx.net/en/smartoperator/belgeler/gelistirici/etiket-oznitelikleri.md))
- [Marking hidden fields | SmartOperator Docs](https://dblinx.net/en/smartoperator/belgeler/gelistirici/gizli-alanlari-isaretlemek): When a representative reads the current page, they only receive headings and visible text. You can additionally mark sections you do not want read. ([text](https://dblinx.net/en/smartoperator/belgeler/gelistirici/gizli-alanlari-isaretlemek.md))
- [Marking payment page with code | SmartOperator Docs](https://dblinx.net/en/smartoperator/belgeler/gelistirici/odeme-sayfasini-isaretlemek): On payment pages the representative reads nothing and runs no actions. Payment pages that don't match the address pattern can be marked in code. ([text](https://dblinx.net/en/smartoperator/belgeler/gelistirici/odeme-sayfasini-isaretlemek.md))
- [Define site action | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/gelistirici/site-eylemi-tanimlamak): Site-specific tasks (add to cart, appointment form, coupon) are defined with SmartOperator.eylemTanimla. The agent can only call defined actions. ([text](https://dblinx.net/en/smartoperator/belgeler/gelistirici/site-eylemi-tanimlamak.md))
- [SmartOperator Documentation: Installation and User Guide](https://dblinx.net/en/smartoperator/belgeler/): SmartOperator installation and usage documentation: step-by-step guides with screenshots under Getting Started, Administrator, Agent, and Developer headings. ([text](https://dblinx.net/en/smartoperator/belgeler/index.md))
- [Using answer draft | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/temsilci/cevap-taslagi): AI prepares an answer draft by reviewing the conversation, knowledge base, and catalog. The draft does not go to the visitor; it arrives in your typing box. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/cevap-taslagi.md))
- [Handover summary and vehicle badge | SmartOperator Docs](https://dblinx.net/en/smartoperator/belgeler/temsilci/devir-ozeti-ve-arac-rozeti): The summary at the start of a taken-over conversation, the vehicle badge in the header and, with a WhatsApp line, the WhatsApp badge and 24-hour window. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/devir-ozeti-ve-arac-rozeti.md))
- [Taking over and handing back a chat | SmartOperator](https://dblinx.net/en/smartoperator/belgeler/temsilci/devralmak-ve-geri-vermek): When you take over a conversation the AI goes quiet and you write; when you hand it back, the AI continues where it left off. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/devralmak-ve-geri-vermek.md))
- [Processing callback requests | SmartOperator Documents](https://dblinx.net/en/smartoperator/belgeler/temsilci/geri-donus-taleplerini-islemek): Contact details left by visitors when no online representative is available are collected in the Callbacks screen. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/geri-donus-taleplerini-islemek.md))
- [Using quick replies | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/temsilci/hazir-cevap-kullanmak): Registered quick replies are added in the message box / by typing. Open the conversation and type in the writing box. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/hazir-cevap-kullanmak.md))
- [Leaving an internal note | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/temsilci/ic-not-birakmak): Internal notes are visible to your team members in the chat; they are not sent to the visitor or AI. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/ic-not-birakmak.md))
- [Using the conversation list | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/temsilci/konusma-listesi): Conversations are filtered in the left menu; chats with unread messages are marked with a badge showing the count. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/konusma-listesi.md))
- [Switching between organisations | SmartOperator Docs](https://dblinx.net/en/smartoperator/belgeler/temsilci/kurumlar-arasinda-gecmek): Your status decides whether you get automatic assignments. With several organisations, switch to another one's panel in one click from the account menu. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/kurumlar-arasinda-gecmek.md))
- [Availability and busy status | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/temsilci/musait-mesgul-durumu): Your status determines whether you enter automatic assignment. When busy, you are not assigned chats automatically and are not counted as an online agent. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/musait-mesgul-durumu.md))
- [Running actions on the visitor's page | SmartOperator](https://dblinx.net/en/smartoperator/belgeler/temsilci/sayfada-eylem-calistirmak): You can run actions defined by your site and basic actions from the panel on the visitor's open page. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/sayfada-eylem-calistirmak.md))
- [Adding tags to conversations | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/temsilci/sohbete-etiket-eklemek): Tags group conversations by topic; used for filtering in the list and viewing distribution in reports. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/sohbete-etiket-eklemek.md))
- [Assigning a chat to another agent | SmartOperator Docs](https://dblinx.net/en/smartoperator/belgeler/temsilci/sohbeti-atamak): You can assign a conversation to a team member; a notification is sent to the assigned person. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/sohbeti-atamak.md))
- [Reading the AI trace | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/temsilci/yapay-zeka-izini-okumak): Below every AI response, you can see the steps taken to generate it: information items read, products searched, and actions executed. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/yapay-zeka-izini-okumak.md))
- [Writing in the visitor's language | SmartOperator Docs](https://dblinx.net/en/smartoperator/belgeler/temsilci/ziyaretci-diliyle-yazismak): Chatting with visitors who write in other languages: Turkish versions of messages, translating into the visitor's language, failure warnings and usage. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/ziyaretci-diliyle-yazismak.md))
- [Blocking a visitor | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/temsilci/ziyaretciyi-engellemek): You can block a misbehaving visitor, optionally including their link address. ([text](https://dblinx.net/en/smartoperator/belgeler/temsilci/ziyaretciyi-engellemek.md))
- [Adding a knowledge base item | SmartOperator Docs](https://dblinx.net/en/smartoperator/belgeler/yonetici/bilgi-bankasina-madde-eklemek): Agent responses are based on items in the knowledge base. Information such as delivery, returns, warranty, and working hours is entered here. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/bilgi-bankasina-madde-eklemek.md))
- [Working hours and notification email | SmartOperator](https://dblinx.net/en/smartoperator/belgeler/yonetici/calisma-saatleri-ve-bildirim): Working hours inform visitors outside business hours; the notification email forwards handover and callback requests to you when no agent is available. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/calisma-saatleri-ve-bildirim.md))
- [Unanswerable questions | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/yonetici/cevaplanamayan-sorular): Questions that the assistant could not answer or handed over to an agent are grouped; add an answer to the knowledge base and close with Solved or Ignore. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/cevaplanamayan-sorular.md))
- [Invitation bubble and two greetings (A/B) | SmartOperator](https://dblinx.net/en/smartoperator/belgeler/yonetici/davet-balonu-ve-iki-karsilama): Opening the invitation bubble: wait time, text, and conditions under which it is not shown. A/B greeting test and variant table in the report. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/davet-balonu-ve-iki-karsilama.md))
- [File Repository | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/yonetici/dosya-deposu): Upload your price list, catalogue, or contract; AI summarises it, and once you approve it, your assistant answers customers using this information. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/dosya-deposu.md))
- [Adding quick replies | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/yonetici/hazir-cevap-eklemek): Frequently written replies are saved with shortcuts; agents insert them by typing / in the message box. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/hazir-cevap-eklemek.md))
- [Greeting message and quick options | SmartOperator](https://dblinx.net/en/smartoperator/belgeler/yonetici/karsilama-mesaji): The first message shown to the visitor when the window opens and the quick options that start a conversation with one click are configured here. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/karsilama-mesaji.md))
- [Importing the catalog via CSV or XML | SmartOperator](https://dblinx.net/en/smartoperator/belgeler/yonetici/katalogu-ice-aktarmak): Your products are imported via CSV or XML feed. Fields are mapped automatically; products with a product code are updated in subsequent imports. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/katalogu-ice-aktarmak.md))
- [Identity, style and default appearance | SmartOperator](https://dblinx.net/en/smartoperator/belgeler/yonetici/kimlik-uslup-gorunum): The representative's name, conversation style, handover timing, and the window's default appearance are configured in the Identity section. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/kimlik-uslup-gorunum.md))
- [Exporting conversations | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/yonetici/konusmalari-disa-aktarmak): Conversations and messages can be downloaded as an Excel-compatible CSV file from the Management → Report screen. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/konusmalari-disa-aktarmak.md))
- [Reading the report | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/yonetici/raporu-okumak): The report screen shows conversations, handovers to agents and visits reaching the payment page by period, each compared with the previous period. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/raporu-okumak.md))
- [Retention period and payment page patterns | SmartOperator](https://dblinx.net/en/smartoperator/belgeler/yonetici/saklama-ve-odeme-sayfasi): You determine how long conversation records are kept and which addresses count as payment pages from the Privacy and Hours section. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/saklama-ve-odeme-sayfasi.md))
- [Applying sector template | SmartOperator Documents](https://dblinx.net/en/smartoperator/belgeler/yonetici/sektor-sablonu-uygulamak): Sector templates bring ready-made tasks for agents: the clinic template takes appointments, the spare parts template clarifies the vehicle and finds parts. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/sektor-sablonu-uygulamak.md))
- [Working with SmartSales store | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/yonetici/smartsales-magazasi): On a site linked to a SmartSales store: adding to cart from chat, choosing options for variant products and back-in-stock alerts. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/smartsales-magazasi.md))
- [Assigning agents to sites | SmartOperator Docs](https://dblinx.net/en/smartoperator/belgeler/yonetici/temsilcileri-siteye-atamak): With several sites, assign each agent only to the sites they are responsible for; the agent then sees only those sites' conversations. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/temsilcileri-siteye-atamak.md))
- [Token limits | SmartOperator Documentation](https://dblinx.net/en/smartoperator/belgeler/yonetici/token-limitleri): Set daily, weekly and per-visitor limits within your plan's monthly AI allowance. When reached, the visitor is referred to your team or the contact form. ([text](https://dblinx.net/en/smartoperator/belgeler/yonetici/token-limitleri.md))

## Guides and blog

- [AI sales assistant setup for e-commerce sites: 2](https://dblinx.net/en/smartoperator/blog/e-ticaret-sitesine-yapay-zeka-satis-asistani-kurulumu): How to set up an AI sales assistant on an e-commerce site: two-line tag, catalog import, site actions and testing in incognito mode, step by step. ([text](https://dblinx.net/en/smartoperator/blog/e-ticaret-sitesine-yapay-zeka-satis-asistani-kurulumu.md))
- [SmartOperator Blog: Articles, Announcements, and Tips](https://dblinx.net/en/smartoperator/blog/): SmartOperator blog: topics encountered in enterprise use, application examples, and product updates; 5 articles. ([text](https://dblinx.net/en/smartoperator/blog/index.md))
- [Protecting the chat bot from spam and bot traffic](https://dblinx.net/en/smartoperator/blog/sohbet-botunu-spam-ve-bot-trafiginden-korumak): How is the AI chat window on your site protected against spam, automated browsers, and misuse? Message limits, robot verification, and blocking. ([text](https://dblinx.net/en/smartoperator/blog/sohbet-botunu-spam-ve-bot-trafiginden-korumak.md))
- [How does handover from chat to a live agent work?](https://dblinx.net/en/smartoperator/blog/sohbetten-canli-temsilciye-devretme): Handover from AI assistant to live agent: when to hand over, what the visitor sees at handover, and what happens when no one is available. Step by step. ([text](https://dblinx.net/en/smartoperator/blog/sohbetten-canli-temsilciye-devretme.md))
- [Site actions: add to cart from chat and navigate to page](https://dblinx.net/en/smartoperator/blog/sohbetten-sepete-ekleme-ve-yonlendirme): How the chat assistant adds products to the cart and takes visitors to the right page: defining site actions, confirmation rules and security, step by step. ([text](https://dblinx.net/en/smartoperator/blog/sohbetten-sepete-ekleme-ve-yonlendirme.md))
- [Does an AI assistant give wrong information? | SmartOperator](https://dblinx.net/en/smartoperator/blog/yapay-zeka-asistani-yanlis-bilgi-verir-mi): Why AI assistants give wrong information and how answers grounded in the product catalog and knowledge base reduce that risk. Checklist and example. ([text](https://dblinx.net/en/smartoperator/blog/yapay-zeka-asistani-yanlis-bilgi-verir-mi.md))
- [SmartOperator Guides: Step-by-Step Usage and Recommendations](https://dblinx.net/en/smartoperator/rehberler/): SmartOperator guides: step-by-step answers to frequently asked questions in corporate use across 6 guides, along with implementation recommendations. ([text](https://dblinx.net/en/smartoperator/rehberler/index.md))
- [How to set up an online appointment assistant in a clinic?](https://dblinx.net/en/smartoperator/rehberler/klinikte-online-randevu-asistani): Online appointment assistant for clinic websites: appointment flow, minimal data principle, no diagnosis, emergency redirection, and off-hours routine. ([text](https://dblinx.net/en/smartoperator/rehberler/klinikte-online-randevu-asistani.md))
- [How to handle customer queries outside working hours?](https://dblinx.net/en/smartoperator/rehberler/mesai-disi-musteri-sorulari): Handling customer questions outside working hours: written answers, callback requests, working hours and a morning follow-up routine. ([text](https://dblinx.net/en/smartoperator/rehberler/mesai-disi-musteri-sorulari.md))
- [Turning visitors with questions into sales | SmartOperator](https://dblinx.net/en/smartoperator/rehberler/soru-soran-ziyaretciyi-satisa-cevirmek): Turning e-commerce visitors with questions into sales: read the question, clarify the need, show the product as a card, add it to the cart and measure. ([text](https://dblinx.net/en/smartoperator/rehberler/soru-soran-ziyaretciyi-satisa-cevirmek.md))
- [How to add live chat to a website? | SmartOperator](https://dblinx.net/en/smartoperator/rehberler/web-sitesine-canli-destek-eklemek): Seven steps to take when adding live chat to your website: purpose, tag, window placement, knowledge base, catalogue, handover rule, and measurement. ([text](https://dblinx.net/en/smartoperator/rehberler/web-sitesine-canli-destek-eklemek.md))
- [What is an AI customer agent, and how to choose one?](https://dblinx.net/en/smartoperator/rehberler/yapay-zeka-musteri-temsilcisi-nedir): How an AI customer service representative differs from a chatbot: response source, catalogue, site actions, payment page, and handover to human. ([text](https://dblinx.net/en/smartoperator/rehberler/yapay-zeka-musteri-temsilcisi-nedir.md))
- [Selling vehicle-compatible parts on a spare parts site](https://dblinx.net/en/smartoperator/rehberler/yedek-parca-sitesinde-araca-uyumlu-satis): Spare parts site vehicle-compatible sales: clarifying the vehicle, exact search by OEM code, compatibility table, complementary parts, and stock. ([text](https://dblinx.net/en/smartoperator/rehberler/yedek-parca-sitesinde-araca-uyumlu-satis.md))
- [AI sales assistant for e-commerce sites](https://dblinx.net/en/smartoperator/sektorler/e-ticaret): On an e-commerce site the agent reads the product page, finds products in the catalogue, adds them to the cart and takes the visitor to the payment page. ([text](https://dblinx.net/en/smartoperator/sektorler/e-ticaret.md))
- [SmartOperator Sector Solutions: Usage Examples](https://dblinx.net/en/smartoperator/sektorler/): SmartOperator sector solutions: usage examples and recommendations tailored to the needs of 3 sectors. ([text](https://dblinx.net/en/smartoperator/sektorler/index.md))
- [AI appointment and information assistant for clinics](https://dblinx.net/en/smartoperator/sektorler/saglik): On a clinic site the agent books appointments in the shared calendar, answers general questions from the knowledge base, doesn't diagnose, refers emergencies. ([text](https://dblinx.net/en/smartoperator/sektorler/saglik.md))
- [AI sales agent for spare parts sites](https://dblinx.net/en/smartoperator/sektorler/yedek-parca): On spare parts sites, the agent clarifies the vehicle, searches exactly by OEM code, shows the compatible part with a priced card, and adds it to the cart. ([text](https://dblinx.net/en/smartoperator/sektorler/yedek-parca.md))