# Token limits | SmartOperator Documentation

> Set daily, weekly and per-visitor limits within your plan's monthly AI allowance. When reached, the visitor is referred to your team or the contact form.

Source page: https://dblinx.net/en/smartoperator/belgeler/yonetici/token-limitleri

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# Token limits

You can set daily, weekly and per-visitor limits within your plan’s monthly AI allowance. When the limit is reached, visitors are redirected to your team or a contact form.

- Company administrator

## What are token limits?

You can set daily, weekly and per-visitor limits within your plan’s monthly AI allowance. Who can do this: Company administrator. If the AI does not respond, the visitor is handed over to an available agent; if no one is available, a contact form is shown. When the limit is reached, visitors are redirected to your team or a contact form.

## Steps

Open **Limits** under **Management → Settings**.

Fill in the **Daily total token limit** and **Weekly token limit** fields 1. Empty or 0 means unlimited.

Enter the maximum amount a single visitor can consume in the last 24 hours in the **Daily tokens per visitor** field 2.

Optionally, set the **Maximum simultaneous chats per agent** limit 3 and save.

- 1Daily limit

- 2Visitor limit

- 3Agent capacity

**When the limit is reached**The AI does not respond; the visitor is handed over to an available agent, and if none are available, a contact form is shown. The visitor is not told internal details.

**Weekly limit**The weekly limit starts from Monday 00:00 and prevents the monthly allowance from being used up in a single week.

## Related pages

- [Read the report](/en/smartoperator/belgeler/yonetici/raporu-okumak.html)