# Unanswerable questions | SmartOperator Documentation

> Questions that the assistant could not answer or handed over to an agent are grouped; add an answer to the knowledge base and close with Solved or Ignore.

Source page: https://dblinx.net/en/smartoperator/belgeler/yonetici/cevaplanamayan-sorular

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# Unanswerable questions

Questions where the assistant said it didn't know, found no results in search, or handed over to an agent are listed grouped by the last 30 days.

- Company administrator

## What are unanswerable questions?

Questions where the assistant said it didn't know, found no results in search, or handed over to an agent are listed grouped by the last 30 days. Who can do this: Company administrator. If a new unanswerable question arrives on a topic you closed, the group is re-listed; this indicates information is still missing. In the left menu, click Content → Unanswerables.

## Steps

In the left menu, click **Content → Unanswerables**.

Similar questions are grouped together; above the group, its shortest expression and how many times it was asked are shown. You can view the conversation with **Open last chat**.

Click **Add answer to knowledge base**; the Knowledge screen opens with the question pre-filled, write the answer and save.

To close the group, click **Solved** or **Ignore**.

**Reappearance**If a new unanswerable question arrives on a topic you closed, the group is re-listed; this indicates information is still missing.

**Usage**The list is derived from existing conversations without using AI.

## Related pages

- [Add an item to the knowledge base](/en/smartoperator/belgeler/yonetici/bilgi-bankasina-madde-eklemek.html)

- [Read the report](/en/smartoperator/belgeler/yonetici/raporu-okumak.html)