# Working hours and notification email | SmartOperator

> Working hours inform visitors outside business hours; the notification email forwards handover and callback requests to you when no agent is available.

Source page: https://dblinx.net/en/smartoperator/belgeler/yonetici/calisma-saatleri-ve-bildirim

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# Working hours and notification email

Working hours inform visitors outside business hours; the notification email forwards handover and callback requests to you when no agent is available.

- Company administrator

## What are working hours and notification email?

Working hours inform visitors outside business hours; the notification email forwards handover and callback requests to you when no agent is available. Who can do this: Company administrator. Use a shared team address for the notification email, not an individual's. Open Privacy and Hours in Settings → Management.

## Steps

Open **Privacy and Hours** in **Management → Settings**.

Enter the address to receive requests in the **Notification email** field 1.

Check **Define working hours**; select working days and start/end times 2.

Optionally check **Auto-assign handover requests** 3. Click **Save**.

- 1Request notifications

- 2Days and times

- 3Assign to least loaded

**Use a team address**For the notification email, use a shared team address rather than an individual's. Emails are sent from DBLinx's notification address.

## Phone number

Enter your phone number under Panel › Settings › Privacy and working hours; if you leave it blank, the feature stays off. Outside working hours, the assistant shows your working hours along with your number and offers the visitor the contact form.

## Related pages

- [Process callback requests](/en/smartoperator/belgeler/temsilci/geri-donus-taleplerini-islemek.html)

- [Retention period and payment page patterns](/en/smartoperator/belgeler/yonetici/saklama-ve-odeme-sayfasi.html)